Clear printed instructions in the box. Installation easy and problem rectified. MARY IS GREAT!!!
Mary was fantastic to deal with, our robot is about 6 years old and never had to replace anything until now. Instructions to install the motor were easy to follow. Great service as always.
We had our litter box for 3 months and there was a problem with a cleaning cycle. The customer service requested a video and straight away identified that the problem was with the motor. They offered to send our litter base back to them for repair or to replace the motor ourselves. We choose the second option and couldn’t be much happier. The part was delivered within 3 days. It’s so simple to replace and we are happy that our cat didn’t miss its litter box even for a day. It was important for us as she took a month to get used to it. Thank you customer service!
Fabulous service as always. This was super easy to install and my kitties are very happy to have their robot working again.