Cat Evolution is one company I can deal with and not have a headache with! Which is very rare these days.

I’m wanting to say a HUGE Thank You for your brilliant customer service. I had so many questions before I purchased and all were answered promptly. My order arrived in record time and extremely well packed. My two Ragdolls love this machine. The minute it arrived they were in it. They now run to it when they hear it going so they can watch it going around ???? Thanks for everything x

Hi Mary. Thanks again for helping me today. You have been so kind helping us buy a cat robot but also after when we have had questions. Your care for your customers is so lovely and refreshing.

Your service is the second to none amazing and it's an absolute pleasure dealing with you every time.

We love our Litter-Robot and highly recommend it to anyone with cats. We had a problem with the cycle not functioning properly, and Mary from CatEvolution was absolutely fantastic in helping us resolve the issue, and it is now functioning perfectly. The ongoing customer care and support is excellent. We cannot recommend CatEvolution enough

Thank you for all your help your customer service has been second to none

A week ago I finally invested in a Litter Robot... I feel like one of those snake oil salesman .... OMG it’s seriously life changing, with 4 cats, one being a big 9kg Bengal boy, I was cautious, thinking there may not be enough room for his size, trust me, he and his mates could have a party in there. Being time poor with running my own business, & a broken wrist since before Xmas (that was the deal breaker!) & me being the family pooper scooper, I agonized over justifying the cost, let me say, it’s been worth every bit of it, sanity saved, not scooping out poop twice a day on knees using the only good hand I’ve got, it’s been a godsend. A huge Thankyou to a friend for traveling before me & pretesting litters etc, it’s one of the best labour saving decisions I’ve possibly ever made. Litter Robot you rock. Did I mention it has a soft night light ????? & within two minutes of putting it in the space where the litter tray was, Babou the Bengal used it, within an hour all of them had used it just by showing them it was there. Cant speak Highly enough about this product, do your yourself a favour, don't wait too long, I should have bought one 18 Months ago, now saving for a second one

After having our kitten for a week I was already over scooping poop. Especially as he would seem to do one just as I was about to leave the house or in the middle of while I was cooking. After speaking to the breeder and reading so many positive reviews we decided to take the plunge. Our kitten took to it straight away with no issues what so ever. We had a little teething issue which was after a few days there was quite an odour coming from the machine. As it turned out it was the kind of litter we were using. I ordered the Cat Evolution Litter which is AMAZING! After giving the machine a good clean and starting from scratch with the new litter it has been odour free and I only have to empty once a week. This machine is worth its weight in gold. So easy to use, empty and clean. Heaps of great tutorials on youtube for tips on cleaning etc. I would highly recommend this product and the Cat Evolution Litter. I could never go back to a tray and scooping. Also thank you to Mary from Cat Evolution, her customer care is excellent!

Thank you Mary for helping me out on a Sunday and promptly resolving my problem (a faulty part replaced as part of the warranty). I am extremely grateful as it would have been very difficult for me to find time to sort out the issue during weekdays due to a demanding job. You don't see customer service like this anymore. Thanks again!

I bought the Litter Robot in 2017, as I was downgrading from a three-bedroom house in the country, to a 50sqm flat in the middle of the city. At that time we had three cats! And the oldest - Bunbury our big old man British Blue - suffered from advanced kidney disease (so lots of weeing. Lots.) A lot of research was done before committing to the Litter Robot, and while I had read through the FAQs and so was aware of potential concerns with large urine deposits, ultimately I decided it was the best option for our new life. And it was the perfect choice! The cats became accustomed to it within a week or so (transitioning from standard trays); the Robot could more than cope with Bunbury's toilet and the three cats - who would normally demand a tray each - all shared without a problem. This past Christmas, nearly two years later, our unit malfunctioned. The service from Mary at Cat Evolution has been wonderful. The problem was easily identified, and I was very happy to do the repair myself. Mary sent the parts, I followed the instructions, and hey presto - peace has been restored in the flat! I am very happy to recommend the Litter Robot to any feline family, it is such a civilised solution for a cat's toilette! che ers, Sandra, Cordelia, and Evie (vale Bunbury).

Hi I’m absolutely loving it. We simply put our existing kitty trays litter into the robot. Then out the old empty tray next to it. I put our kitten into the robot a few times. So she knew what was in there and felt comfortable to enter. We haven’t had one mistake. She started using it right from the get go. Worth every cent.

Buzz! and Betty are delighted with their new LR Connect and used it instantly ... they are old hands (or paws) at it, having had the old round one for at least 10 years until it finally gave up the ghost. As you can see, Buzz! helped me unpack it, and I spent all of yesterday building a new housing for it in their outside enclosure (accessible from the house via a cat flap). It's completely protected from the elements, being under a patio cover. I got the app running without a hitch and it's fun seeing how things are going remotely.

I have the Open Air III for more than a year now and couldn’t be happier. Every single time I contacted the customer service they exceeded my expectations. Highly recommended!

For anyone looking at buying the litter robot, your probably thinking its a little bit pricey and is it really worth it? The answer is YES the amount of litter you go through will pay you back in a year or 2. There is NO smell very minimal to clean once a week or so, Compared to your normal tray that gets crap flicked everywhere and having to clean it is sickening at times. The litter robot is just amazing! And my cat loves it which is a bonus!!

It was rough to start as he didn't want to use the new machine (even though I followed all instructions and it was turned off etc.) He loved the box that it came in! he is still playing with the box. After a few days, he moved over, I kept encouraging him to move to the litter robot, putting treats at the entrance to it etc. As his other tray got dirty, he had entered the litter robot a few times, just to check it out, then run away. Eventually I then removed the other option, hopeful that he would use the litter robot and alas he did. HAPPY days!

I have had the litter robot (Open Air) for a year now & couldn't be happier... well worth every penny! I recently had technical problems with my base & upon contacting Cat Evolution, my issue was dealt with very efficiently; a replacement was sent within hours and all is back to normal. I'm a very happy customer! Thanks Mary from Cat Evolution... you're the best!

After reading all of the amazing reviews it all seemed too good to be true, so I registered my interest in a reconditioned litter robot and soon afterwards my prayers were answered... one became available! I collected it from Mary and she was so incredible - from the first point of contact she was so friendly and accomodating, and clearly extremely passionate about her business and her beautiful cat. She explained everything so thoroughly and thoughtfully, and went out of her way to provide everything I needed. The litter robot is a truly ingenious creation and every cat owner should have one. The other products on the site also look amazing and are next on my wish list. I couldn't recommend the experience I have had with Mary and Cat Evolution highly enough, she was an absolute pleasure and I'm delighted to have discovered her website. Huge thanks from me and my precious fur babies! >^..^<

I have two of these, I absolutely love them. Had a small issue with one and sent an email off to Cat Evolution and a quick troubleshooting email later it’s all fixed and happy. Couldn’t recommend this robot or this company highly enough. Thanks so much!!

Works now and the app is up and running. I appreciate your responsiveness and everything to get this repaired. I'm planning to get a robot as a Xmas present for my folks and their 2 cats.

The robot litter is back in action ! I've done few things, i.e. get a large wood board on top of the tiles, removed the internal shield, did vacuum and wiped out after removing the globe and re-positioned the globe. It works perfectly! Thank you for all your help!