Mary was a delight to deal with. She was extremely helpful with setup of the robot. Great product too!!

Mary,thank you.You have been amazingly accessible and helpful.Much appreciated.

No more bending, no more scooping, no more odour---just an amazing product that not only does all the work for me, but also keeps our Russian Blue entertained when it rotates. I've tried several cat litter systems, both automatic and manual, and this is without a doubt the outright winner! The initial cost is very quickly offset by the regular savings on cat litter, and the back-up service is exceptional. I highly recommend this product and feel very fortunate that we now have an Australian distributor who offers free shipping.

We have five cats so cleaning up litter is big part of our day. We ordered two litter robots with steps and are amazed at how good they are. Our cats took just 4 days to start using them regularly and they LOVE to watch them rotate. The cat litter on this site is perfect for the machine and our cats prefer it over the old one. The litter robot has a wonderful blue night light so the cats can see what they are doing. We are now recommending them to everyone we know with a cat. Yes they are expensive at first but they are well worth it. We have more time to play with them instead of cleaning up! And the saleswoman is very helpful and goes out of her way to help you.

I had a slight issue with my Litter Robot not cycling after my cat exited the unit, and after every cycle, it would indicate that the drawer was full. I contacted Mary who responded almost immediately and provided a few helpful hints to try fix the problem. In the end, after having the unit unplugged for roughly one hour, then pressing the reset button seemed to solve the problem, I haven't had a problem since. Great product and even better customer service!

Everything as described!Very happy customers. Thank you for distributing this in Australia. Amazing customer service! Thank you Mary! Happy holidays from our cat family

Absolute fantastic product, no more bending 3 times a day to pick up litter, no more smelly rooms, no more frequent dirty work. Both rag doll cats love it, adopt it in a very short time. My only suggestion is to use premium litter with the robot for best result. Lastly, excellent customer support.

What a winner!!!! Nick named by friends the R2-D-Poo is awesome. We have two ragdolls that are indoor cats and the litter tray is in the laundry which is the back door entry. After a day at work or been out and when you open the door the smell was pretty nasty especially in warm weather. Not anymore!!!! Our cats took no time in using it both jumped in on the first day at home. Well worth spending the $$$ to get a great efficient product.

It arrived today, I must say I was concerned I'm buying such an expensive unit for litter but this email reassured me that I had made the right decision not only have I received a premium product but it arrived within 3 days within purchase plus the service provided with this email was above and beyond. In a word of faceless transactions you have made this a very positive experience thank you. Hopefully the unit prevents my fussy cat going to the toilet everywhere but the litter tray and I get to have a world of easy clean up too. Thanks again, really impressed

I purchased the Litter Robot in hopes that it would ease the litter duties of my 3 rescued kitties, and at first though there was hesitation i thought it was going to work. Unfortunately, we got close to the 90 day trial and it was clear that their personal choices was that of their previous litter and position. I contacted Mary and she was the standard of customer service that one hopes for, very accommodating and understanding, and helpful in the returns process. I had not used a courier service before, but once i found one that took this size package, they came and picked it up, easy. Refund was given after arrival back at their warehouse. I wish my cats had taken to it, but that i could get a refund is what made this great product stand out.

Actually, I was always used to manual so I was very concerned about quality and durability, especially when people are inclined to stick to old fashioned way. I also had some not so good reviews on the web. I was convinced with buying a digital product so I secured my risk with the extended warranty. However, I am fortunate enough that I never had to claim it :)

It is worth of price. I must say their delivery was very fast and professional. She helped me in detail to make my decision that proved right. Thanks Mary

I must say it was a really good addition in my interior and I liked it more than my kitty :)

It is really fun for my buddy. She loves it. As far as the product is concerned, I am really happy to have local suppliers like you delivering quality products like in real time. Overall great experience

I am satisfied with quality in affordability

We originally purchased the Litter Robot 12 months ago and to be honest I thought "that's a hell of a lot of money to spend on a litter tray" , but it has been such a success we recently purchased a 2nd Litter Robot for our 2 Birman girls and our 2 BSH. I know the units are expensive but they are by far the best in what they do, unattended, mess free, no scoop, non touch litter removal. I'm not going to do the " would recommend this to anyone" routine suffice to say this unit is " bloody sensational" and is an absolute must if your serious about litter cleanliness and your cat's hygiene and of course if you can justify the expense. Thoroughly happy and Satisfied with the Litter Robots. Michelle & Greg (Brisbane)

Replacing the pinch detectors was easy enough and I'm really not that handy of a guy - just follow the video: https://youtu.be/FJkQTXxkXXA and you can't go too wrong. The video instructions made it really easy. As long as you have some pliers and some screwdrivers you'll be fine. Undo some screws, pull the wire connector (or whatever it is called) off the metal piece, repeat with other side, replace with new ones and reconnect the wire connectors - no more yellow flashing light 3 times a second! I successfully replaced the pinch detectors and the unit is working again! I appreciate you resolving this so quickly for me

We have a Bengal and a Ragdoll and purchased the Litter Robot about 6 months ago and I cannot recommend it highly enough! Our Bengal would previously get stressed if his litter tray was not immaculate, and we had him on medication to help him with this. Since getting the LR we have now been able to wean him off the medication and he is a much calmer and happier kitty :)

We had a little teething issue which was after a few days there was quite an odour coming from the machine. As it turned out it was the kind of litter we were using. I ordered the Cat Evolution Litter which is AMAZING! After giving the machine a good clean and starting from scratch with the new litter it has been odour free and I only have to empty once a week. This machine is worth its weight in gold. So easy to use, empty and clean. Heaps of great tutorials on youtube for tips on cleaning etc. I would highly recommend this product and the Cat Evolution Litter!

As your aware, I just bought my first litter Robot & love , Love LOVE it.