Mary was a delight to deal with. She was extremely helpful with setup of the robot. Great product too!!

Mary,thank you.You have been amazingly accessible and helpful.Much appreciated.

No more bending, no more scooping, no more odour---just an amazing product that not only does all the work for me, but also keeps our Russian Blue entertained when it rotates. I've tried several cat litter systems, both automatic and manual, and this is without a doubt the outright winner! The initial cost is very quickly offset by the regular savings on cat litter, and the back-up service is exceptional. I highly recommend this product and feel very fortunate that we now have an Australian distributor who offers free shipping.

We have five cats so cleaning up litter is big part of our day. We ordered two litter robots with steps and are amazed at how good they are. Our cats took just 4 days to start using them regularly and they LOVE to watch them rotate. The cat litter on this site is perfect for the machine and our cats prefer it over the old one. The litter robot has a wonderful blue night light so the cats can see what they are doing. We are now recommending them to everyone we know with a cat. Yes they are expensive at first but they are well worth it. We have more time to play with them instead of cleaning up! And the saleswoman is very helpful and goes out of her way to help you.

I had a slight issue with my Litter Robot not cycling after my cat exited the unit, and after every cycle, it would indicate that the drawer was full. I contacted Mary who responded almost immediately and provided a few helpful hints to try fix the problem. In the end, after having the unit unplugged for roughly one hour, then pressing the reset button seemed to solve the problem, I haven't had a problem since. Great product and even better customer service!

Everything as described!Very happy customers. Thank you for distributing this in Australia. Amazing customer service! Thank you Mary! Happy holidays from our cat family

Absolute fantastic product, no more bending 3 times a day to pick up litter, no more smelly rooms, no more frequent dirty work. Both rag doll cats love it, adopt it in a very short time. My only suggestion is to use premium litter with the robot for best result. Lastly, excellent customer support.

What a winner!!!! Nick named by friends the R2-D-Poo is awesome. We have two ragdolls that are indoor cats and the litter tray is in the laundry which is the back door entry. After a day at work or been out and when you open the door the smell was pretty nasty especially in warm weather. Not anymore!!!! Our cats took no time in using it both jumped in on the first day at home. Well worth spending the $$$ to get a great efficient product.

It arrived today, I must say I was concerned I'm buying such an expensive unit for litter but this email reassured me that I had made the right decision not only have I received a premium product but it arrived within 3 days within purchase plus the service provided with this email was above and beyond. In a word of faceless transactions you have made this a very positive experience thank you. Hopefully the unit prevents my fussy cat going to the toilet everywhere but the litter tray and I get to have a world of easy clean up too. Thanks again, really impressed

I purchased the Litter Robot in hopes that it would ease the litter duties of my 3 rescued kitties, and at first though there was hesitation i thought it was going to work. Unfortunately, we got close to the 90 day trial and it was clear that their personal choices was that of their previous litter and position. I contacted Mary and she was the standard of customer service that one hopes for, very accommodating and understanding, and helpful in the returns process. I had not used a courier service before, but once i found one that took this size package, they came and picked it up, easy. Refund was given after arrival back at their warehouse. I wish my cats had taken to it, but that i could get a refund is what made this great product stand out.

So far amazing! Chaos was using it in less than 4 days. Day 1 he was so terrified I thought I could have made a bad decision but by the 3rd evening he was exploring it and day 4 I added litter and he used it immediately. So far my only dislike is plastic waste bags but I’m hoping to get biodegradable bags instead

I am loving my new litter robot and our cats have taken to it very well. It is brilliant and I have told quite a few friends with cat about how great it is.

Only had mine for just under a week now and I’m in love! I never have to scoop their litter again. My 4yo male took 2 days to get use to it but he’s great now. And my 12week old male loves to watch it cycle & always jumps in straight after a cycle too, to do his business ???? And your customer service is the best I’ve ever experienced, Thankyou Mary!

All 5 of our cats took to it straight away, no issues at all. We're loving it

There is NO better litter then yours for the litter robots Everything else Ive tried does not clump well or sticks to the bottom and then makes a big mess!

I have two 1 year old osicats, I must say this was the best investment, well done for who ever designed this product, seriously empty 2 week and I’ve only had to wash the sphere twice since purchase.

Once again, thank- you for your detailed help yesterday. After dealing with your company on several occasions over the years, I'm now firmly convinced you must have the very best after-sales service of any pet supply company in Australia! Nothing is ever too much trouble and you always remain in regular contact with the costumer until the issue is resolved; and when there is no assistance needed and simply a sales transaction, you are always a pleasure to deal with.

Could not be happier. Had it over a year now, and cat loves it. Its improved my asthma with lack of dust. Cat was hooked within 2 hours. Lady I deal with has been incredible with some delivery issues. Couldn't be happier.

My Australian Mist ran straight up this tree as soon as I put it into place. He loves it and I love the stylish look. I have it place in my dining room so that he can perch up there like the king he is and not fuss too much around my dinner guests but feel included. Its been a huge success.

I waited a few months before buying this, weighing up the cost vs current expense and also the mess etc. I honestly am so pleased I got this, it’s so much easier and far less messy. There is a distinct difference to the smell in the house, I really can’t smell anything when I come through the door. The cats took to it straightaway, we put a couple of sprinkles of the old litter in there so they knew the smell. It’s not a noisy operation so the cats are not scared by the process of cleaning, in fact they seem mesmerised by it. Great purchase and the service from Mary has been exceptional!