Cat Evolution is one company I can deal with and not have a headache with! Which is very rare these days.

I’m wanting to say a HUGE Thank You for your brilliant customer service. I had so many questions before I purchased and all were answered promptly. My order arrived in record time and extremely well packed. My two Ragdolls love this machine. The minute it arrived they were in it. They now run to it when they hear it going so they can watch it going around ???? Thanks for everything x

Hi Mary. Thanks again for helping me today. You have been so kind helping us buy a cat robot but also after when we have had questions. Your care for your customers is so lovely and refreshing.

Your service is the second to none amazing and it's an absolute pleasure dealing with you every time.

We love our Litter-Robot and highly recommend it to anyone with cats. We had a problem with the cycle not functioning properly, and Mary from CatEvolution was absolutely fantastic in helping us resolve the issue, and it is now functioning perfectly. The ongoing customer care and support is excellent. We cannot recommend CatEvolution enough

Thank you for all your help your customer service has been second to none

A week ago I finally invested in a Litter Robot... I feel like one of those snake oil salesman .... OMG it’s seriously life changing, with 4 cats, one being a big 9kg Bengal boy, I was cautious, thinking there may not be enough room for his size, trust me, he and his mates could have a party in there. Being time poor with running my own business, & a broken wrist since before Xmas (that was the deal breaker!) & me being the family pooper scooper, I agonized over justifying the cost, let me say, it’s been worth every bit of it, sanity saved, not scooping out poop twice a day on knees using the only good hand I’ve got, it’s been a godsend. A huge Thankyou to a friend for traveling before me & pretesting litters etc, it’s one of the best labour saving decisions I’ve possibly ever made. Litter Robot you rock. Did I mention it has a soft night light ????? & within two minutes of putting it in the space where the litter tray was, Babou the Bengal used it, within an hour all of them had used it just by showing them it was there. Cant speak Highly enough about this product, do your yourself a favour, don't wait too long, I should have bought one 18 Months ago, now saving for a second one

After having our kitten for a week I was already over scooping poop. Especially as he would seem to do one just as I was about to leave the house or in the middle of while I was cooking. After speaking to the breeder and reading so many positive reviews we decided to take the plunge. Our kitten took to it straight away with no issues what so ever. We had a little teething issue which was after a few days there was quite an odour coming from the machine. As it turned out it was the kind of litter we were using. I ordered the Cat Evolution Litter which is AMAZING! After giving the machine a good clean and starting from scratch with the new litter it has been odour free and I only have to empty once a week. This machine is worth its weight in gold. So easy to use, empty and clean. Heaps of great tutorials on youtube for tips on cleaning etc. I would highly recommend this product and the Cat Evolution Litter. I could never go back to a tray and scooping. Also thank you to Mary from Cat Evolution, her customer care is excellent!

Thank you Mary for helping me out on a Sunday and promptly resolving my problem (a faulty part replaced as part of the warranty). I am extremely grateful as it would have been very difficult for me to find time to sort out the issue during weekdays due to a demanding job. You don't see customer service like this anymore. Thanks again!

I bought the Litter Robot in 2017, as I was downgrading from a three-bedroom house in the country, to a 50sqm flat in the middle of the city. At that time we had three cats! And the oldest - Bunbury our big old man British Blue - suffered from advanced kidney disease (so lots of weeing. Lots.) A lot of research was done before committing to the Litter Robot, and while I had read through the FAQs and so was aware of potential concerns with large urine deposits, ultimately I decided it was the best option for our new life. And it was the perfect choice! The cats became accustomed to it within a week or so (transitioning from standard trays); the Robot could more than cope with Bunbury's toilet and the three cats - who would normally demand a tray each - all shared without a problem. This past Christmas, nearly two years later, our unit malfunctioned. The service from Mary at Cat Evolution has been wonderful. The problem was easily identified, and I was very happy to do the repair myself. Mary sent the parts, I followed the instructions, and hey presto - peace has been restored in the flat! I am very happy to recommend the Litter Robot to any feline family, it is such a civilised solution for a cat's toilette! che ers, Sandra, Cordelia, and Evie (vale Bunbury).

I have two of these, I absolutely love them. Had a small issue with one and sent an email off to Cat Evolution and a quick troubleshooting email later it’s all fixed and happy. Couldn’t recommend this robot or this company highly enough. Thanks so much!!

Works now and the app is up and running. I appreciate your responsiveness and everything to get this repaired. I'm planning to get a robot as a Xmas present for my folks and their 2 cats.

The robot litter is back in action ! I've done few things, i.e. get a large wood board on top of the tiles, removed the internal shield, did vacuum and wiped out after removing the globe and re-positioned the globe. It works perfectly! Thank you for all your help!

This is really helpful machine for a ragdoll cat breeder who has 8 cats currently (once had 20 cats altogether). So much bending, wiping and vacuum involved everyday without it, but so much less work after having this machine. The cats seem to enjoy and having fun too.

I had a problem with the Water Fountain, and had to return it. The process was easy and I’m super impressed with everything else I’ve bought and with your customer service. Thank you!

i really gratefully for that u helped me so fast and i am so happy with the everything u have done n happy 100% with it all xxx

I purchased the Junior Elevation Cat tower approximately 4 months ago now. My cat loves it relatively easy to put together. AS it is was natural timber, I varnished all the exposed timber to help protect and enabling it to be cleaned without any staining to it. My cat is generally on the top level, looking out the window and enjoying the sun. No regrets with the purchase.

UPGRADE So I finally got around to installing it all today! It took about 2 hours all told, but only because as I pulled it all apart, I was giving everything a thorough clean at the same time. It wasn't really badly dirty, but a lot dust from the clumping litter was spread around the internals of the unit. So it took some time to do it right. No real hiccups to report. I was pleasantly surprised to see that the sensor had been reduced to one unit, vs the original two. Once I screwed it all back together and plugged in the new PSU, it started working immediately, and has worked ever since. So it was definitely the DFI sensor that was faulty. Anyway, I downloaded the app on my phone, registered it on WiFi and it all works perfectly. Thank goodness, because emptying the litter tray 2 or 3 times a day (for three cats no less!) was really getting tedious... Thanks again!

It worked, the YouTube video was great I just followed that! The Robot is awesome, couldn’t live without it! It’s actually really easy to clean and fix! I wait for the cats to go for their midday naps and get in to it! Cheers and thanx again for all your ongoing help

UPGRADE I finally had the opportunity to install the new Litter Robot WiFi Connect Module. I followed the installation manual and found the install to be quite straightforward. Once installed and everything put back together, I powered the unit on and it did a cycle as per normal. I then followed the WiFi connection instructions as per the app and everything connected very easily. Now I can finally work out how many cycles happen before I need to top up the kitty litter and I can keep a better eye on when the drawer needs to be emptied. The whole process could not have been easier considering the whole unit basically had to be taken apart. Hopefully everyone else has had or will have the same experience as what I did.