Base Connectors are located to the left side of the Litter-Robot and provide power flow from base to bonnet (night light) and back again. With use, you may find that you need to replace these consumable metal parts, if they get scratched and worn, or have corrosion or carbon deposits on them that interrupt good power flow. These parts are designed for easy replacement with ‘plug and play’. Access is by unscrewing cover plate or base, then remove the connectors and plug in replacements, making sure the purple and black wires stay in the same orientation.
The Base Connectors are located to the left side shoulder of the base. To access these for replacement, the base needs to be turned upside down and 9 screws removed. The base can then be lifted apart into 2 halves, to access the base connectors. Unplug and replace the connectors, making sure the purple and black wires are in the same orientation. Refit the base halves together, and replace screws.
To ensure longevity of base connectors, the contact surfaces need to be kept clean and free of debris, deposits and corrosion. When deep cleaning, wipe both sets firmly with a dry papertowel to remove any material (visible or not). If there is deposit, typically grey or black carbonizsation, it can be polished off with a dry Magic Eraser or jewelery cloth, to provide a clean surface for good contact and power flow. Poor power flow will evidence with cycle interruption, with light indication a slow (1 per second) yellow flashing light.
Reviews & Ratings
Its the shit for the shits !!!
We love our litter robot so do our cats. No more smelly house for guests. Some of our cats are still observing the litter robot some started using it from day 2 of unboxed. Happy purchase and we received very quick response to our queries and delivery of the robot.
Enjoyed putting contoure cat tree together, very gentle. Plus my two cats now starting to use it a lot.
Thanks so much for your help. I was able to fit all the new parts fairly quickly. The machine is now back up and running, and my cats are very happy.
I reckon it was the pinch detectors. They were very corroded, and it was hard to see that without taking them out.
Best money I've ever spent. I use the catsan litter and mix with crushed up tofu litter and this is wording fantastically. There's a bit of tracking after each use but a mat in front of the machine picks up most of it. All the cats took to it fast. Even my large 8kg boy uses it and fits in the portal easily.
Highly recommend. The company and after purchase support is also very good. 5 stars
I received the new parts earlier today and installed them without issue, so far the robot seems to be working like brand new!
Thanks for all of your assistance, hopefully I don’t have any more issues anytime soon but if anything pops up I feel better knowing there is an excellent customer service team ready to help!
Fast delivery, Great communication, Best customer service as always. Simply fixed the litter robot. Thank you!
We have received our base and all is in working order again!
Thank you very much for the awesome service and speedy repair of our base. I have noted the extra cleaning and maintenance tips for the future.
One of our cats (who also needs the special food carefully mashed or she'll vomit) refused to share litter boxes with the other cat or use a dirty litter box. Instead, she started peeing around the house (including right on our bed while I was lying in it). So we moved her to the garage. After much research, I bought the litter robot. We left the problem cat in the garage with the robot and followed the training instructions. When she was fully acclimated, we moved the robot inside. Now the robot is her special always clean private litter box (the other cat won't use it). And yes, this is a highly first world problem and response to a problem. But the cat is family, and we like her, despite the peeing and vomiting. And sending her back to the RSPCA would've been sad. So at least we solved the litter box problem. By the way, the robot just fine though I couldn't figure out the app.
I just wanted to let you know that we have 100% transitioned our 3 cats to the litter robot and we couldn't be happier! It took about a week, no accidents or confusion - their other trays just got left unused once we didn't clean them regularly (2 days maybe?)
Having a clean odourless litter tray has stopped any soiling other than in the robot and they seem to be getting on a lot better now without territory disputes!
The clay clumping litter you recommended is much cheaper and more effective and we use less. And we don't have any more family arguments about emptying litter trays :)
Thank you for your exemplary customer service - I really appreciated the phone call and emails.
Purchasing the litter-robot III Connect has been LIFE CHANGING for our family.
Tthe base has arrived and seems to be working well. Thanks soo much for all your help. It’s very rare these days, to come across a company so helpful and efficient
I just wanted to thank you for help, the parts arrived today and I have just finished fitting them. I can say it seems to be working perfect again.
Again thank you for your outstanding customer service
My cats love their new litter robot! Transition has been nice and easy in spite of it being set up in a different location from previous litter box (a little too large for that space) my kitten was climbing into everything she could before it was even assembled and spent about ten minutes digging around once there was some litter in there. More surprising was my fussy seventeen year old, who has previously struggled with enclosed litter boxes and has arthritis, absolutely loves it!
I think I'll be getting the fence and litter trapping mat to help with some of the flicking (I also bought the stairs) but both of my fur babies are diggers and one likes to leap from the entrance over the stairs in a single bound haha
Thanks to Mary for keeping me constantly updated on my order and all the helpful tips and info! It's great to find a true professional and cat lover who really understands what they're selling!
Those videos are sooo helpful.
You just need a few basic tools.
My husband fitted the new parts you supplied on Sunday and the little robot is working perfectly
Installation was very simple following the good videos supplied
Thank you for excellent customer service