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Litter-Robot™ III Connect Upgrade Kit

Name: Litter-Robot™ III Connect Upgrade Kit
Brand: Whisker
SKU: LR3C-KIT-INTL-AU
Price: 185.0 AUD
Availability: InStock
Rating: 5.0 (5 reviews)

$185.00 AUD

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Upgrade your Litter-Robot 3 Open Air to Connect! This do-it-yourself upgrade kit adds WiFi connectivity to your existing Litter-Robot 3, so you can use the app to remotely monitor and control your Litter-Robot. Connect is compatible with Apple mobile devices with iOS 9.0 or greater and Android mobile devices 6.0 or greater.

View the waste drawer level
Change settings remotely
Receive status notifications
Monitor your cat's litter box usage
Control multiple Litter-Robot units

Benefits shared by customers

Remote monitoring if on holiday or working long hours
Monitoring if you have more than the recommended number of cats
Monitoring if you have cats prone to UTI or litter box related issues that show up in number of visits/changed visitations
History if needed for review without being home

Installation Requirements

You will have to unscrew the control panel cover, unplug wire connectors from the circuit board, replace the circuit board and reconnect it, reattach the control panel cover, reassemble the unit, replace the applique around the control panel, affix the new serial number sticker, test your installation, and calibrate the cat sensor. NOTE there is no power supply included in the Kit.

If you want to upgrade your Litter-Robot 3, but do not wish to do the installation yourself, you can purchase a new Base with Connect or the Litter-Robot 3 Connect.

Please note, if your unit is still under warranty, installing the upgrade kit does not change or void your 18-Month Full Warranty or Extended Warranty.

You can review installation (AU) here https://youtu.be/9pnrc8p5d1k

Kit contains new combo wifi main circuit board, decal and qcode sticker with new serial number. NO power supply included

STICKER is required to connect, do not discard with packaging as not replaceable.

APP information

The Connect app is compatible with Apple mobile devices with iOS 10.0 or greater and Android devices 8.0 or greater. Both the iOS app

https://apps.apple.com/us/app/id1475805212

and the Android app

https://play.google.com/store/apps/details?id=com.whisker.android&hl=en_US

are available to download.

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Reviews
FAQ
Shipping Policy
Return & Refund Policy

Easy upgrade

Fantastic upgrade to the best product we've ever bought for our fur kids. The instruction video was simple to follow and the made the upgrade take around 15min. Easily paired with my phone and the internet. Puuurfect.

Upgrade was reasonably simple for me, although it's long and involved enough I wouldn't recommend it to anyone who doesn't enjoy that type of activity. The instructions and video are perfect.

App setup was actually one of the easiest I have setup before. (But my router has both enabled at once and I typically put all "smart" devices on 2.4ghz and reserve the 5ghz for mobile, so just prepared / avoided any issues).

My cats are not yet 1 year, so they jumped in immediately and it was just a matter of reducing the frequency of cleaning their old litter box to convince them to stop using it as a sandpit and properly transition them (the older litter smell no doubt helped).

Received my Litter Robot along with a WiFi Connect kit. I opened the kit up to find a set of well documented and photographed instructions - it looked daunting, but actually it was very easy to follow, and in short order i was switching the power on, scanning the QR code and connecting to the litter Robot. It's been a week now and both my cats have taken to using the Litter Robot exclusively, they actually love watching it cycle, they watch it intently. I love not having to scoop every day, and the stats I'm getting from the mobile client are great, including alerts when it's time to empty the drawer. The support from the sales team has been great, the guides they give you before even shipping and the follow up afterwards is like customer service you don't often experience. Definitely 6 star experience and product as far as I'm concerned!

Finally got around to installing these in both my litter robots today.
Very simple process, no issues with either (probably the hardest part was getting the connectors onto the pinch clips)
Setting up with the app was also very easy.
Possibly could have saved myself some money by just replacing the pinch clips, as they appear to be the most likely cause of the fault I was getting (flashing blue light after every cycle, and requiring reset), but I'm glad for the upgrade as the notifications should help me to empty the bins before they're overfilled (I have 6 cats, and this happens quickly!)
I will let you know if I have any issues, but so far so good????

The litter robot is doing well. Two of my three cats were scared of it at first, but they all seem to be using it now. Also I received the wifi upgrade kit and have installed it without any worries.

Shipping Policy

Thank you for visiting and shopping at Cat Evolution!

Processing and Delivery Times

All orders are typically processed on the next business day (Monday to Friday excluding public holidays).

Standard shipping typically takes between 2-8 business days. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Additionally, nationwide delays (such as those caused by COVID-19, holiday volumes, or inclement weather) may impact your estimated delivery date.

Tracking Your Order

Once your order has shipped, you will receive an email with a tracking number to track your order . Once you receive your tracking number, please allow up to 48 hours for the tracking portal to update.

Return and Refund Policy

Cat Evolution was created to enhance the lives of cat owners and their cats. There will always an element of trial in finding the most suitable products for your individual pet, as all cats are different! We ask that you keep this in mind when choosing products, as you also know your cat/s the best.

We accept returns of non-consumable products (consumable products are items like waste drawer liners, cat litter, filters) within 30 days of the sale date for any reason providing the products are in a re-saleable condition (see Change of Mind below). Items returned after 30 days may not qualify for a refund, or may incur an extra $25 restocking fee, except for the Whisker Litter-Robot III Open Air, Litter-Robot III Open Air Connect and Litter-Robot 4 which are covered by the 90 Day Customer Satisfaction Guarantee below.

If your product arrives damaged or not as described on our website, we will gladly exchange it for an alternative or issue a refund. In these cases, return shipping will be arranged at our expense.

Please do not return items by COD or Return to Sender - contact us (support@catevolution.com.au) before you return anything. Any items returned to sender for any reason (including refusal, wrong address and unclaimed) will be refunded minus the original and return postage and a 20% restocking fee.

Change of Mind

In cases of 'Change of Mind' returns (eg wrong size or colour has been selected), we will accept returns as long as the item purchased is in a re-saleable condition, meaning it is undamaged, as new, unused, unopened and has all original packaging and tags intact. The return postage will need to be paid by the buyer and the original delivery charge will be deducted from the refund amount.

The original delivery charge is the amount charged to Cat Evolution by the carrier eg. Australia Post for shipping the item from our warehouse to your location and varies for each order depending on the volumetric weight of the parcel and the shipping location. The shipping fees are generally built into the price of the item so delivery charges will be deducted from all returned orders due to Change of Mind, even those with free shipping, and will often exceed any shipping fee charged to the customer at the time of purchase.

A fee of 6% of the purchase price will be charged to cover the non-refundable transaction fees (banks and payment providers such as PayPal and Afterpay) do not refund transaction fees and restocking into the warehouse.

Warranty Claims

All non-consumable Cat Evolution products come with a minimum 12 month Warranty for manufacturing defects.

We are committed to honouring our obligations under the Australian Consumer Law. This means you can choose a refund or replacement if a product has a major problem. This is where the product:

Has a problem that would have stopped someone from buying the item if they had known about it;
Is not of acceptable quality or is unsafe;
Is not fit for purpose;
Is significantly different from the sample or description;
Doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

Alternatively, you can choose to keep the item and we will compensate you for any drop in value.

If the problem is not major, we will at our discretion give you a refund or replacement, or repair the item within a reasonable time.

Please keep your proof of purchase (e.g. your receipt).

If a product has been deemed to be damaged or defective on arrival, we will replace a product or product part as deemed appropriate.

Whisker’s Litter-Robot Guarantee & Warranty

90 Day Customer Satisfaction Guarantee

The Litter-Robot III Open Air, Litter-Robot III Open Air Connect and Litter-Robot 4 (Litter-Robot) come with a 90 Day Money-Back Guarantee. Try the Litter-Robot in your home for 90 days and experience what our satisfied customers already know, that the Litter-Robot is the automatic litter box that really works. You are protected by Cat Evolution's 90 Day Money-Back Guarantee. If you or your cats are not fully satisfied with the Litter-Robot, for any reason, just return the Product within 90 days from receipt for a refund of the purchase price. Return shipping is at purchaser's cost.

The 90 Day Money-Back Guarantee applies to the Litter-Robot only, not accessories (unless packaged in the same box). Please ensure you retain your original box, inserts, manual and quick reference guide/paperwork for the 90-day period as needed for return. All inclusions need to be in good order and cleaned as per manufacturers information.

24 Month Warranty

Cat Evolution provides a 24-month warranty against manufacturing faults on the Litter-Robot™ 4, Litter-Robot™ 3 Connect and Litter-Robot™ 3 Standard. During the warranty period, Cat Evolution will repair or replace your Product in line with Cat Evolution Warranty.

Litter-Robot Accessories

Litter-Robot Accessories are not covered by the 90 Day Customer Satisfaction Guarantee. We will accept them as a Change of Mind return only.

Warranty is automatically voided where damage to the product is caused by reason other than manufacture defects, such as accident, misuse, improper use, abuse, faulty operation contrary to recommended usage, transportation damage or when product has been tampered, altered, modified, converted, repaired or serviced other than by us or without our permission.

If you are wishing to return a product or received a damaged shipment or product, please contact support@catevolution.com.au asap and provide photographic evidence to assist assessment.

Making changes and cancelling an order

Please take care when placing orders. Do ensure you check all details on the provided receipt carefully at the time of purchase and advise if any error is evident.

Customer service is our highest priority for the large number of orders we process every day. Unfortunately, we are generally not able to alter or cancel orders once they are placed. Orders are processed in real time by a 3rd party so that we can get your products to you quickly.

If you need to change your order, please let our team know asap including order number and we will assist where possible, and let you know our returns process. It is important that you do not return your order via “Return to Sender” as this will incur shipping fees that are non-refundable.

Thank you for your understanding

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Litter-Robot™ III Connect Upgrade Kit