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Litter-Robot Connect: I got a new router / WiFi network. How do I reconnect my Litter-Robot?

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Litter-Robot Connect: I got a new router / WiFi network. How do I reconnect my Litter-Robot?

Please make sure you are using the newest version of the app. It's called "AutoPets Connect" in the app store. 
iPhone - https://apps.apple.com/us/app/id1475805212
Android - https://play.google.com/store/apps/details?id=com.whisker.android

If you need to update your router/SSID/password, you’ll need to update your app. Please see the instructions below:

 

For units that start with LR3Cxxxxxx:
  1. Open the app and delete the current unit, even if it is offline. To delete, click Litter-Robot, click “Controls” in bottom right corner (or "Remote" if using the old app), then click “Delete”
  2. Force close (swipe away) the Litter-Robot app.
  3. Unplug the Litter-Robot from the back of the unit for at least 1 minute.
  4. Plug the unit back in and allow to cycle fully.
  5. Once the unit has reached a solid blue light ready status, open the app.
  6. Begin onboarding as usual.
For units that start with LR3CIxxxxxx:
**Must use new app: AutoPets Connect**
  1. Open the app and click "Controls" in the bottom right corner
  2. Scroll down until you see "Update Network"
  3. Follow the prompts on the screen to update your network
Please make sure you complete the process within 10 minutes and that you are broadcasting off 2.4 GHZ. Also, please make sure your WiFi password has no slashes, periods, or spaces. (/ \. ).


If you experience issues onboarding, please check for the following:
  • SSID network names must be under 31 characters
  • Network passwords must be between 8-31 characters and cannot have slashes, periods or spaces ( \ / . )
  • Unable to see hidden networks
  • Unable to view MAC address. Third party apps can.
  • Unable to connect to a network that does not have a password
  • IPv6: The Litter-Robot is not compatible with IPv6. If you have a newer Xfinity router, it's most likely running IPv6. You will receive an error saying "invalid credentials". There should be settings within the router to allow you to switch to IPv4. This will allow the unit to connect. 
  • Please make sure you're using the latest versions of Apple (iOS 10.0 and higher) or Android (8.0 and higher)
  • iPhone users: Try onboarding with your Bluetooth enabled. This will eliminate step 4 of connecting to the Litter-Robot's hotspot. If this still does not work, please disable Bluetooth and try onboarding again after a hard reset. This will prompt you to do step 4 again of selecting Litter-Robot's hotspot.
  • Android users: Androids have a Smart Network Switch that interferes with the connection to the Litter-Robot hotspot. Please enable Airplane Mode before attempting to onboard. When you get to step 4, simply turn on your WiFi, then choose Litter-Robot network and enter the neverscoop password and proceed with onboarding. For units that were manufactured after 1/1/21 - Android Bluetooth has been activated. Please make sure Bluetooth is enabled before onboarding. Using the Bluetooth will bypass step 4 completely.
    
    *PLEASE NOTE:  Experience varies by device – if a notification pops up with a warning that you are connecting to a network without internet access, you must select YES/ACCEPT. Failure to do this will result in a failed onboarding experience

Here is a great video that shows you step-by-step how to get everything set up with your WiFi:

 

https://www.youtube.com/watch?v=gaooIukH8yI&list=PLVGSgrf6kgDNPYaulQB7wDvu9AJcmBQ5k&index=31

Please make sure you complete the process within 5 minutes.

Also, please make sure your WiFi password has no slashes in it (/,\).

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