This is one of the best investments I’ve ever made. It’s changed my life! I have 2 cats and they both took to the litter robot within 24 hours. I’ve had the litter robot connect for 3 months now and couldn’t imagine life without it. It’s great being able to monitor its use while I’m away. Recently I had constant notifications that the waste drawer was full. I emailed Mary and she responded within minutes with some troubleshooting advice. Turns out the sensor had a bit of litter stuck on it so the problem was solved after a quick wipe with a cotton bud. Too easy!!!
The support after purchasing the litter robot is fantastic. Mary sends emails when it’s time for a maintenance clean and I have just completed the my first big clean which was super easy (and strangely enjoyable!). I highly recommend this product; it’s not cheap but it’s worth every cent!
We bought the Litter Robot just over a year ago and have not looked back since. I have two cats and initially bought the Robot while I was pregnant with my first child since I couldn’t clean the litter boxes. My husband only had to empty out the waste drawer once a week and the cats transitioned with no dramas at all. Recently, we had a bit of an issue with the sensors on the base however this was resolved within two days after emailing Mary in the sales team. We had to go back to traditional scooping while the repairs process took place and it made us appreciate this product even more and how much easier it has made life for us, especially with a new baby. Could not recommend the Litter Robot enough and yes, while it is pricey, the customer service is exceptional so you definitely get what you pay for!
My robot arrived last Monday and finally set up on Wednesday. As this is my 2nd robot (my 1st purchased 2017/2018 ish) so my tribe started using it straight away. Having 5 cats I found I was emptying the robot everyday and would worry that the waste draw would fill up during the day when I was not home. Well today it’s Sunday and both my robots waste drawers have yet to signal that they need to be emptied.
I love, love, love my litter robots and am so grateful to you for importing them into Australia and taking away the chore of being on my knees every morning and night scooping litter.
The litter robot is doing well. Two of my three cats were scared of it at first, but they all seem to be using it now. Also I received the wifi upgrade kit and have installed it without any worries.
Mary and Ken are rockstars. My 3 cats took to the litter robot first day. Hate regular litter bins now. Had small issue with unit. Mary and Ken went beyond to help. Cats are happy with unit and Mary and Ken provide customer service to nth degree. The 5 of us can't thank you enough. We will be back for more definitely