I have fixed it! Yay! Worked first go. Yay we have our cat toilet back!
Thanks again for the parts and all your help.
The litter robot is working like a charm once again, I cannot thank you enough for the support provided in getting the robot back to life!
Just wanted to say thanks for sending the part and all your help. Everything seems to be going well. Instructions were clear and great, it took a little time mainly because I was scared of breaking it but am glad that I was able to fix it myself.
My cat Pepper is already using the litter robot. She didnt want to use it at first but then I follow the tips, stop cleaning the old tray and giving her treat to get in the litter robot, everything is good now.
Absolutely 5 stars! Very impressed with your service, especially that you contacted me to ensure I would get covered by warranty was greatly appreciated! I've been telling anyone who will listen how blown away ive been with the service.
My husband who installed the replacement pinch detectors says it was very easy and straight forward to figure out. I had looked up a guide ready to go if he needed but it was simple to figure out without the need for a guide!
Thank you so much for your help!