I never write reviews but the robot has changed my life with 2 cats. Does absolutely everything it says it does and my cats took to it immediately. Both of my cats are young so I figure I am going to get good value for my investment. Have had the robot for about 6months now and have had zero problems with it. A quality piece of equipment.
So I rang today to see about fixing my robot, and the lady I spoke to was amazing (Sorry I didn't ask your name). Spent nearly 30 min helping me and we found out it was ALL MY FAULT lol...... She was so wonderful with her patience.
I cant thank you enough.
The robot is going great! All cats started using it really quickly.
Yay! The new circuit board arrived yesterday - because express post isn't very express in regional WA! - and we installed it this evening with success! It was a bit fiddly but straightforward using the instructions. It took about an hour and then....Woohoo, our robot is back in action. Thank you for your great service.
I absolutely love my cat robot and the ongoing customer service I have received from Cat Evolution. They go above and beyond. The litter is also the best I have tried in terms of odour control and not leaving a trail of litter outside the box. My cats are happy, I’m happy, and my partner who doesn’t really like cats is happy having my two inside the house now. A huge relief!