Success - all fixed!
If only I had gotten back to you earlier!!
Thanks for the help
They transitioned very easily, I've never had much trouble with my cats and changing kitty litters or trays, they adapt quickly.
Just wanted to update you on our litter robot. Since installing the new parts the robot has worked flawlessly. Thank you for your amazing support and perfect customer service. We are very satisfied customers.
I replaced the DFI yesterday, your instructions were easy to follow. The robot seems to be cycling normally now, such a relief :) It was definitely a lot easier than I anticipated. The tip of taking a photo prior to unplugging things was helpful.
???? I have never encountered service as swift, courteous and thoughtful as that provided by you. You are to be commended for outstanding dedication to your customers, which I’m sure is a reflection of your pride in your products that, in my experience, cats love. ????