I have installed the new equipment and my litter robot is working beautifully again!
Thank you so much for your help. Your quick replies with good information and advice were fantastic.
The litter robot arrived on Friday without issue.
I sprinkled a bit of clumping litter into her tray on Wednesday (thanks for the tip on ALDI...could not believe how cheap it was) and just hours after setting it up, Luna started using her litter robot and the next day she completely abandoned the old (might I add dirty) litter box.
Just wanted to thank you for all your help - really appreciate it. I have also told all my cat-owner-friends great things about the product and your website.
I love my litter robot and have found the type of litter works great with my Sphinx kitten.
Best investment!! Great service from you also. 5star service and product
Unfortunately we had an issue with the motor, but Mary had a new replacement one sent to us ASAP. The cats are very happy again. It was very easy to replace the new with the old. Great product. Cats love it and so do I. Thanks again for the very professional service.
Thnx again for all the advice, it was invaluable,
I checked the sensors with phone camera they were working good
I located the pinch sensors and they were corroded really bad I took
them out and cleaned them with a steel brush got them shiny again and
now the Light has stopped flashing every time I do a cycle!! ????
thnx again so much for your help this machine has really changed our lives!