the product and the support I get from pre-purchase to after sales is the best I have experienced. 5 stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ for sure !
Happy customer!
Julian C
2021-01-26
I have had my litter robot for one week now and I am in love with this product, with 2 indoor cats I was forever scooping litter but now I am free to spend more time with my babies and they also have clean litter all the time.
Thank you cat evolution and Mary for your wonder information and constant contact has been one of the best customer service experience in my life, thank you once again.
Claire
2020-10-16
Hi Mary and Ken, thank you both so much for your assistance in getting the F3 Pet Feeder set up today. It works like a dream. Bill is very happy with his new robot feeder friend.
Cecilia
2020-10-16
I have had my 2 litter robots for over 18 months & with 6 cats they have made my life so much easier. But I really want to rave about the customer service. Mary is not only quick to reply, but so informative! I was having a glitch with my robot due to needing to replace the main board (due to age & amount of kitties). Even tho my 18 month warranty had just run out I thought there wasnt anything that could be done - I was very wrong. Mary was absolutely amazing to help try figure out the problem & not only that she came to my home & spent a few hours replacing all the bits I needed to replace for both the robots & explained everything that she was doing. I cant express how happy I am with the customer service - its A grade service & will recommend Mary to anyone & everyone!!
Dont think twice about buying the litter robot from Cat Evolution - JUST DO IT You wont be disappointed at all!!!!!
Thankyou Mary for everything :)
Suzy Arndt
2020-10-16
???? I have never encountered service as swift, courteous and thoughtful as that provided by you. You are to be commended for outstanding dedication to your customers, which I’m sure is a reflection of your pride in your products that, in my experience, cats love. ????
Bill
2020-06-21
This is the best litter bin in the 45 years of owning cats. The guys at cat evolution are simply fantastic. I had some hiccups with my machine. Up and running with no problem. 5 star customer service always
Per
2020-10-16
Cat Evolution is one company I can deal with and not have a headache with! Which is very rare these days.
Michelle O.
2019-08-05
I’m wanting to say a HUGE Thank You for your brilliant customer service.
I had so many questions before I purchased and all were answered promptly.
My order arrived in record time and extremely well packed.
My two Ragdolls love this machine.
The minute it arrived they were in it. They now run to it when they hear it going so they can watch it going around ????
Thanks for everything x
Joolz
2019-09-04
Hi Mary. Thanks again for helping me today. You have been so kind helping us buy a cat robot but also after when we have had questions. Your care for your customers is so lovely and refreshing.
Amy K.
2019-06-26
Your service is the second to none amazing and it's an absolute pleasure dealing with you every time.
Lynsey P.
2019-06-14
We love our Litter-Robot and highly recommend it to anyone with cats. We had a problem with the cycle not functioning properly, and Mary from CatEvolution was absolutely fantastic in helping us resolve the issue, and it is now functioning perfectly. The ongoing customer care and support is excellent. We cannot recommend CatEvolution enough
Katie
2019-04-16
Thank you for all your help your customer service has been second to none
Sarah-Jane F.
2019-03-27
A week ago I finally invested in a Litter Robot... I feel like one of those snake oil salesman .... OMG it’s seriously life changing, with 4 cats, one being a big 9kg Bengal boy, I was cautious, thinking there may not be enough room for his size, trust me, he and his mates could have a party in there.
Being time poor with running my own business, & a broken wrist since before Xmas (that was the deal breaker!)
& me being the family pooper scooper, I agonized over justifying the cost, let me say, it’s been worth every bit of it, sanity saved, not scooping out poop twice a day on knees using the only good hand I’ve got, it’s been a godsend.
A huge Thankyou to a friend for traveling before me & pretesting litters etc, it’s one of the best labour saving decisions I’ve possibly ever made.
Litter Robot you rock.
Did I mention it has a soft night light ?????
& within two minutes of putting it in the space where the litter tray was, Babou the Bengal used it, within an hour all of them had used it just by showing them it was there.
Cant speak Highly enough about this product, do your yourself a favour, don't wait too long, I should have bought one 18 Months ago, now saving for a second one
Gaye Kalpus
2019-03-05
After having our kitten for a week I was already over scooping poop. Especially as he would seem to do one just as I was about to leave the house or in the middle of while I was cooking. After speaking to the breeder and reading so many positive reviews we decided to take the plunge. Our kitten took to it straight away with no issues what so ever. We had a little teething issue which was after a few days there was quite an odour coming from the machine. As it turned out it was the kind of litter we were using. I ordered the Cat Evolution Litter which is AMAZING! After giving the machine a good clean and starting from scratch with the new litter it has been odour free and I only have to empty once a week. This machine is worth its weight in gold. So easy to use, empty and clean. Heaps of great tutorials on youtube for tips on cleaning etc. I would highly recommend this product and the Cat Evolution Litter. I could never go back to a tray and scooping. Also thank you to Mary from Cat Evolution, her customer care is excellent!
Julia
2019-02-28
Thank you Mary for helping me out on a Sunday and promptly resolving my problem (a faulty part replaced as part of the warranty). I am extremely grateful as it would have been very difficult for me to find time to sort out the issue during weekdays due to a demanding job. You don't see customer service like this anymore. Thanks again!
Tom
2019-02-03
I bought the Litter Robot in 2017, as I was downgrading from a three-bedroom house in the country, to a 50sqm flat in the middle of the city.
At that time we had three cats! And the oldest - Bunbury our big old man British Blue - suffered from advanced kidney disease (so lots of weeing. Lots.)
A lot of research was done before committing to the Litter Robot, and while I had read through the FAQs and so was aware of potential concerns with large urine deposits, ultimately I decided it was the best option for our new life.
And it was the perfect choice!
The cats became accustomed to it within a week or so (transitioning from standard trays); the Robot could more than cope with Bunbury's toilet and the three cats - who would normally demand a tray each - all shared without a problem.
This past Christmas, nearly two years later, our unit malfunctioned. The service from Mary at Cat Evolution has been wonderful. The problem was easily identified, and I was very happy to do the repair myself. Mary sent the parts, I followed the instructions, and hey presto - peace has been restored in the flat!
I am very happy to recommend the Litter Robot to any feline family, it is such a civilised solution for a cat's toilette!
che ers,
Sandra, Cordelia, and Evie (vale Bunbury).
Sandra Bruce
2019-01-31
Having an issue getting our Litter Robot open air completely clean was proving an issue and thought it might be the liner which Mary was going to replace under warranty. She kindly offered to do the dismantle to swap it over and realised it wasn't the liner at all. Due to one of my cats being an 'elevator' pee-er - there was a build up on some hard to reach places. Mary thoroughly cleaned the globe and gave me a face to face tutorial on how to reach those hard to find spots!
Love our Litter Robot and the amazing customer service we receive from Cat Evolution!
Melissa Pemberton
2019-01-30
Thank you. Your follow up customer service is the best customer service I think I have ever experienced.
Susan E.
2019-01-24
Amazing!!!
What a wonderful thing not to have to deal with emptying litter trays especially with 3 cats,
I empty the tray every second day as it is used alot
One of my cats is blind and dosnt like change but it did not take her long to adapt to the automatic robot.
I was concerned about spending so much $$$
but I have already noticed a difference in litter usage and to not have to pick up another litter tray
Definalty a great investment and would recommend it to anyone wanting to look for a better alternative.
Meg
2019-01-21
Thank you for your great customer service. Products fault and that is out of your control but you have been really easy to deal with and have made the process as easy as possible so thank you :)
Michelle O
2018-12-11
Late this year I had to take my daughter s cat robot to be looked at. It was a great service, within half a hour, the robot was fixed.
Picked it up and returned it to my daughter, well what a dream working again as new.
Had a great service and email advice all the way.
Carla Dundo
2018-12-08
The litter robot is a fantastic product, unfortunately our older cat did not take to it. Mary was so helpful and efficient when we decided to return the unit after a couple of months. There was no issue with return and everything was handled very smoothly. Thanks so much.
Kate
2018-10-05
Mary did a fantastic job of identifying the problem and fix it instantly even if the machine is out side of its warranty.
Thank you Mary.
Highly recommending the litter too, not only it is not dusty, it is highly odourless, much better than the other litter offered by Petbarn or City Farmers.
Justin
2018-10-03
Hi Mary, I have to say your customer service is amazing.
Thanks again for great service.
Deb H
2018-09-28
My sincere thanks for replacing the unit… and making the process so smooth ! … Our cat is now drinking from the new unit … and it’s almost silent in comparison !
So we are very happy with the unit in it’s intended operational state and value your exemplary customer service.
Aymeric D
2018-09-19
There is great support when issues with the litter robot arise. Fast email replies, and easy steps to resolve any issues. We are very happy with the support.
Thuy
2018-09-19
I have purchased the litter robot and the cat tower. Plus supplies of the clumping litter. I am very happy with the products. The litter robot is amazing. And the cat tower is such a clever design - good quality wood and very cleverly designed for easy construction. Pricey but worth it in view of the quality. Can’t recommend this company enough. Everything is easy and fast delivery. And the customer service from Mary is great
Sharon
2019-04-16
I have purchased the litter robot and the cat tower. Plus supplies of the clumping litter. I am very happy with the products. The litter robot is amazing. And the cat tower is such a clever design - good quality wood and very cleverly designed for easy construction. Pricey but worth it in view of the quality. Can’t recommend this company enough. Everything is easy and fast delivery. And the customer service from Mary is great
Sharon
2018-09-17
Cannot fault Mary’s prompt, genuine service at all. She was so helpful and responsive to all my questions, best customer service I’ve ever received. Puts a lot of faith in the product you’re buying when you receive such fantastic communication.
As for the Robot, my cat absolutely loves his new domain and we can’t complain either! No nasty smells and it is making our lives so much easier!!
Thankyou Mary for all your help,
Adriarna & Bartok.
Adriarna
2018-09-11
I rang Mary at Cat Evolution in regards to getting another liner for my litter robot (My cat doesn't know how to bury his business properly and scratched his way through the liner over the course of a year - pretty tough durable liner though!) and she was amazing with assisting me in ordering a new one and with the instructions on installing it. Mary put the order in on the same day and it was delivered in 4days afterwards :) AND she Kindly put this under warranty for us. AMAZING! I cannot thank her enough for making this such an easy process.
Th e fitting of the liner was super easy and took me roughly 20 minutes - including cleaning of the robot during the process.
We just love our litter robot. We have three cats using it and they love it! Highly recommend and well worth the money. Amazing product!
Michelle Carter
2018-09-04
Expensive yes.....worth it definitely!!!! with a multi cat house household this device is a lifesaver reducing odour, tracking and only emptying tray once a week.......our only disappointment has been we couldn't afford another one for our upstairs cats.
Neal
2018-08-17
it’s a wonderful product backed by equal service.
Fran X
2018-08-16
Your customer service is outstanding!! I'm happy to let everyone know how good you guys are .
Craig D
2018-08-10
The robot is THE BEST !!! It has totally transformed my life and enjoyment of my 2 fur babies moving into a pet friendly apartment after being outdoor cats. I can't imagine life with cats in an apartment without the robot now - it definitely was the best investment ever. It seems an expensive outlay initially if you have never had one, but it has paid for itself time and time again. So litter efficient, so clean, to easy to use, there is no smell and I can leave the cats alone for long weekends without worry having an automatic feeder too. I can change the bag weekly with two cats!!! Any questions, and the back up service from Mary is unbelievable - no question is too much trouble and responses are quick. For me it was an impulse order on a Sunday night and by Wednesday it had arrived and all in place to go! The cats transformed easily and also love it as its always clean for them. Can't recommend it more highly.
Wendy
2018-08-07
Having had australia post screw up my delivery for 2 weeks, I emailed these guys in evening on Saturday. Shockingly I had a lovely lady respond almost instantly and assured me it would be dealt with on Monday. Today (Monday) I was amazed to get a call this morning from a wonderful lady telling me the whole thing was fixed and my order would be delivered tomorrow.
I must say Cat Evolution could teach many MANY company's how to do bizz.
They are some of the nicest most professional people I've ever dealt with.
My litter robot and soon to be auto feeder are two of best purchases I think I've ever done.
Thank you guys so much, and my cat Zana thanks you too :)
Andrew Neilson
2018-07-16
Hi. I just wanted to say thank you for the delivery which I received today. The process was incredibly efficient
Sharon D
2018-07-06
I am disabled and had minor issues with one of the products. Well, the after sales service was second to none. I strongly recommend purchasing any product from Cat Evolution. This is a company leading the field in innovation, simplifying our daily chores with industry leading automatic gadgets. Get behind this company and support there next innovation, I am. You won't be disappointed and if you are, they can fix that for you if need be.
It's always great to buy a product, but getting after sales service is another story. This company will go a long way and will revolutionize our lives, WATCH THIS SPACE.
Rega rds,
Danny B
Danny B
2018-06-19
I had to reconnect my 2 Smart Feeders to a new router and had technical problems doing so
I emailed Cat Evolution on Saturday not expecting a response until Monday, or if they were like most Australian companies not until the end of the week, if ever. However, to my surprise, Ken replied within 30mins and continued to troubleshoot until Sunday afternoon when we got the issue sorted
I have nothing but praise for their excellent customer service. They went above and beyond to help me find a solution. I only wish more Australian companies treated their customers like this
Craig
2018-06-03
I work night shifts & I like nothing more than coming home & spending quality time with my 3 cats.
I get to do that now with my litter robot.
Previously I would come home & spend up to an hour each day cleaning & restocking our 4 trays.
That extra hour per day spent with my furbabies now is priceless!
Sarah Graham
2018-05-17
Its fantastic best money I ever spent, also have to say that response to my queries has been great, have recommended it to my friends.
Thanks for a great product and first class service.
Robert Williamson
2018-04-28
I purchased the litter robot 2weeks ago, and it has changed my life. I no longer get up in the morning and clean litter, or as soon as walk in after work. I was patient with my cats, and now they both use it willing as it is always clean. It's a life saver. The added bonus is the customer service. Brilliant.
Kristen
2018-04-28
This is honestly my favourite purchase this year! Took two days to transition my adult Sphynx from the litter box to the Litter Robot, works a charm and he loves it,, as do I, no more litter box smell, zero, and no more scooping. Thank you much Cat Evolution for a great sales experience, super quick shipping and all in good order.
LisaM
2018-03-16
Cat Evolution provides the ever best experience for the LItter Robot. My cat failed to transit successfully to use the Litter Robot after few weeks trial. The return process and speed is amazing. The handling people provided very professional advise, instruction and service to me. Great product, great people.
Christie Ye
2018-03-01
We've had our Litter Robot for a year now and I absolutely love it! Can't imagine life without it. I love cats, but I don't love litter and this solved all of the problems. It also allows us to go away for 2 or 3 nights without having to put our cats into boarding kennels (as we have an automated feeder and waterer as well). I have had 1 warranty claim and was totally satisfied with the service I received. All sorted within 2 days. Can't fault the robot or the service. What a great invention!
Kerri
2018-02-06
Whilst a lot of us gulp at the price of the litter robot, we quickly become dependent on it and wonder how we'd ever lived without it. When my 14mth old litter robot started to play up recently I was devastated and a little scared how much it was going to cost. I got in contact with Cat Evolution to request some help. And help I got ! Mary was fantastic, responding immediately and genuinely dedicated to solving the issue and getting me back on 'automatic'. The level of service and follow up was second to none, talking through different options with me to try at home and sending replacement parts, and I never felt like my issue was a frustration to them. This was customer service at its very best ! Many thanks to Mary and the Cat Evolution team !
Tania
2018-01-29
We have had our robot for about a year now, we have four cats that have all adapted without a problem. We had an issue with our robot after a few months. Despite all of Mary’s excellent knowledge it just didn’t want to work.
We needed to send the robot back for repair or replacement which scared me. I didn’t want to be without it. Turns out I didn’t have to. Within a couple of days a courier was here with a replacement and took the problem one back with him.
There was never any hesitation or questions about it being returned, only an apology for the inconvenience.
Not only is this robot magnificent, knowing that if any thing does go wrong we are in good hands with the product knowledge and customer care shown by Mary
Keep up the good work
Sharryn DD
S. Davey
2018-01-19
We have had our robot for about a year now, we have four cats that have all adapted without a problem. We had an issue with our robot after a few months. Despite all of Mary’s excellent knowledge it just didn’t want to work.
We needed to send the robot back for repair or replacement which scared me. I didn’t want to be without it. Turns out I didn’t have to. Within a couple of days a courier was here with a replacement and took the problem one back with him.
There was never any hesitation or questions about it being returned, only an apology for the inconvenience.
Not only is this robot magnificent, knowing that if any thing does go wrong we are in good hands with the product knowledge and customer care shown by Mary
Keep up the good work
Sharryn DD
S. Davey
2019-04-16
I was a bit disbelieving when I bought this unit but needed to try something to help my Asthma. So after getting it delivered (very quickly I might add), within an hour my little Russian Blue had started to inspect it. By time another hour had gone by she had used it an was after that hooked. Got to say I live it. Yes its expensive but it takes away a lot of messing around an the room is cleaning with it.
VERY HAPPY!! Would and have recommended it to everyone I know with cats.
Andrew Neilson
2017-12-25
CatEvolution are professional, lovely to deal with.
The litter robot is AMAZING!!!
I have 2 persian cats at home, I cant stand cleaning the standard trays every day, but with the litter robot, SO CLEAN and EASY, no dealings with poop anymore! I empty the tray maybe once a week, clean the robot once every 2-3 months. Everyone is happy
Nikki
2017-10-12
Thank you Mary for your stellar customer service with my recent repair issue!
Much to my horror (and the horror of my two little feline babies) my indispensable Litter Robot III developed a sensor problem last week. Despite having purchased my unit overseas before they were available in Australia, Mary not only solved the problem quickly and painlessly, but also ensured that the part was covered under warranty!! She sent through detailed instructions on how to make the repair ourselves, and we replaced the part with a few minutes work.
Absolutely the best customer service you could ever ask for, and within less than a week, we were all back up and running again, and the unit is making our litter lives a pleasure once again!!
Thank s again Mary and all the team at Cat Evolution - I cant speak highly enough of you or the Litter Robot III!
Libby Pashley
2017-09-14
We have been loving our Litter Robot for the last 6 months (in QLD). It has made life easy (cleans itself, we don't have to touch litter daily, does not smell) and the cats have no problems using it at all. However, when it developed a fault, we were so so disappointed. I immediately contacted Mary (via the email on website) even though it was a Sunday. We gave her a thorough account with photos of the problem. I hadn't expected anything to happen for a few weeks (as one usually expects these days) and was dejectedly getting ready to go back to the old tray method. Well, I was very wrong! Mary responded on the Sunday and by that Tuesday (2 days later), we had received a replacement Litter Robot- brand new and in working order (from WA). The speed was incredible and we were not inconvenienced at all. Mary made it so easy. We packaged up the old one and the Catevolution courier collected it later that week. I am absolutely amazed and congratulatory on such a speedy, efficient and effective service. The Litter Robot may initially seem to some as if it is a steep investment, however, it is so well supported by Mary and the team at Catevolution that I would consider it very low risk. Not only that, but, it pays for itself easily by how luxurious it is not to be grovelling in the litter tray a couple of times a day. It is an awesome machine backed up by absolutely excellent service and it is so nice to be 'back on automatic' again. Thank you!
Alex
2017-09-03
I am so happy that I made the investment in this machine a busy lifestyle and two cats in the house the Litter Robot has made life so much easier
Libby Sharpe
2017-08-07
Hey there.
Thanks for emailing to check. We installed the new sensor a couple of days ago and I've just been monitoring the litter robot to see if its back to normal.
And good news! Its now back to normal and sensing both of my cats. We are very happy.
Thanks so much for your help. You have been very supportive as well as solve our issue very quickly. We are very pleased with your service.
Thuy
2017-08-03
We have had our litter robot for a month now and absolutely love it .
We had a little issue with the shield at the start and Mary was so helpful and replaced it very quickly
So nice to have such great fast customer service before and after you buy a product
We have 2 Sphynx who use a lot of litter lol but not anymore this has saved so much money on litter & time no more spending ages cleaning out litter trays it's wonderful
It's seems like a lot of money but it's so worth it
We love it
Donna
2017-07-23
Thanks so much Cat Evolution for chasing up the litter that went missing (courier service issue - nothing to do with Cat Evolution) - everything has now arrived safely and we couldn't be happier with the great level of personal service - unusual to find nowadays, as well as the products.
I would definitely recommend this product and your company to other cat lovers worried about leaving multiple cats unsupervised for a short while. Thanks for working so hard to provide great products and personal services that allow us to spend time enjoying our cats.
Audrey
2017-05-10
We made the race decision to invest in one of these and it arrived a few days after we ordered it (which is never the case when you live in Darwin). Our 2 largest boys took to it straight away and we very intrigued with the fact that it moved. The smallest and youngest boy took a little longer to feel comfortable with it, but now there's no looking back for us... With our old litter in the robot we noticed that there was a fair bit of residue left in the barrel, but the premium litter works so well, that there is basically nothing left after a clean cycle. There is also no odour and it has made having 3 cats so much less of a chore... I would highly recommend both of these products.
Leah
2017-05-01
Absolute fantastic product, no more bending 3 times a day to pick up litter, no more smelly rooms, no more frequent dirty work.
Both rag doll cats love it, adopt it in a very short time. My only suggestion is to use premium litter with the robot for best result.
Lastly, excellent customer support.
Justin
2017-02-23
It arrived today, I must say I was concerned I'm buying such an expensive unit for litter but this email reassured me that I had made the right decision not only have I received a premium product but it arrived within 3 days within purchase plus the service provided with this email was above and beyond.
In a word of faceless transactions you have made this a very positive experience thank you.
Hopefully the unit prevents my fussy cat going to the toilet everywhere but the litter tray and I get to have a world of easy clean up too.
Thanks again, really impressed
Tim
2017-02-18
What a winner!!!! Nick named by friends the R2-D-Poo is awesome. We have two ragdolls that are indoor cats and the litter tray is in the laundry which is the back door entry. After a day at work or been out and when you open the door the smell was pretty nasty especially in warm weather. Not anymore!!!! Our cats took no time in using it both jumped in on the first day at home. Well worth spending the $$$ to get a great efficient product.
Kym
2017-02-06
I purchased the Litter Robot in hopes that it would ease the litter duties of my 3 rescued kitties, and at first though there was hesitation i thought it was going to work. Unfortunately, we got close to the 90 day trial and it was clear that their personal choices was that of their previous litter and position. I contacted Mary and she was the standard of customer service that one hopes for, very accommodating and understanding, and helpful in the returns process. I had not used a courier service before, but once i found one that took this size package, they came and picked it up, easy. Refund was given after arrival back at their warehouse. I wish my cats had taken to it, but that i could get a refund is what made this great product stand out.
Kat
2017-01-27
Everything as described!Very happy customers. Thank you for distributing this in Australia. Amazing customer service! Thank you Mary! Happy holidays from our cat family
D.
2016-12-13
Mary,thank you.You have been amazingly accessible and helpful.Much appreciated.
Anne Cohn
2016-12-10
I had a slight issue with my Litter Robot not cycling after my cat exited the unit, and after every cycle, it would indicate that the drawer was full. I contacted Mary who responded almost immediately and provided a few helpful hints to try fix the problem. In the end, after having the unit unplugged for roughly one hour, then pressing the reset button seemed to solve the problem, I haven't had a problem since. Great product and even better customer service!
Sheldon
2016-11-30
Mary was a delight to deal with. She was extremely helpful with setup of the robot. Great product too!!
Nathan
2016-11-14
We have five cats so cleaning up litter is big part of our day. We ordered two litter robots with steps and are amazed at how good they are. Our cats took just 4 days to start using them regularly and they LOVE to watch them rotate. The cat litter on this site is perfect for the machine and our cats prefer it over the old one. The litter robot has a wonderful blue night light so the cats can see what they are doing. We are now recommending them to everyone we know with a cat. Yes they are expensive at first but they are well worth it. We have more time to play with them instead of cleaning up! And the saleswoman is very helpful and goes out of her way to help you.
Tania
2016-11-03
No more bending, no more scooping, no more odour---just an amazing product that not only does all the work for me, but also keeps our Russian Blue entertained when it rotates. I've tried several cat litter systems, both automatic and manual, and this is without a doubt the outright winner! The initial cost is very quickly offset by the regular savings on cat litter, and the back-up service is exceptional. I highly recommend this product and feel very fortunate that we now have an Australian distributor who offers free shipping.
Julie Magnolia Cass
2016-11-02
Automatic Litter-Robot III Open Air
I received the new parts earlier today and installed them without issue, so far the robot seems to be working like brand new!
Thanks for all of your assistance, hopefully I don’t have any more issues anytime soon but if anything pops up I feel better knowing there is an excellent customer service team ready to help!
Michael S.
2022-05-19
Automatic Litter-Robot III Open Air
We have received our base and all is in working order again!
Thank you very much for the awesome service and speedy repair of our base. I have noted the extra cleaning and maintenance tips for the future.
Kirby E.
2022-05-01
Litter-Robot III Open Air DFI Kit including pinch detectors
Fast delivery, Great communication, Best customer service as always. Simply fixed the litter robot. Thank you!
YOUNG HAN
2022-05-01
Automatic Litter-Robot III Open Air
One of our cats (who also needs the special food carefully mashed or she'll vomit) refused to share litter boxes with the other cat or use a dirty litter box. Instead, she started peeing around the house (including right on our bed while I was lying in it). So we moved her to the garage. After much research, I bought the litter robot. We left the problem cat in the garage with the robot and followed the training instructions. When she was fully acclimated, we moved the robot inside. Now the robot is her special always clean private litter box (the other cat won't use it). And yes, this is a highly first world problem and response to a problem. But the cat is family, and we like her, despite the peeing and vomiting. And sending her back to the RSPCA would've been sad. So at least we solved the litter box problem. By the way, the robot just fine though I couldn't figure out the app.
Sarah B
2022-04-10
Automatic Litter-Robot III Open Air
Thank you to Mary and Ken for their quick, courteous, reassuring and helpful responses. Your customer service is one of the best and I am very impressed and thankful. I purchased the Litter Robot via presale after thinking about it for almost a year and after looking at dozens of reviews, blogs and videos. For me, it was a big commitment and one of the biggest online purchases I've ever done. When the highly awaited Litter Robot arrived, it was super easy to set up (no 'real' set up required), learn the controls and my two cats took to it almost immediately. I am super happy with my new Litter Robot and overall very impressed with Cat Evolution (from presale, update emails, customer service, delivery and the Litter Robot itself).
Stephanie L.
2021-09-18
Litter-Robot III Open Air Connect
I just wanted to let you know that we have 100% transitioned our 3 cats to the litter robot and we couldn't be happier! It took about a week, no accidents or confusion - their other trays just got left unused once we didn't clean them regularly (2 days maybe?)
Having a clean odourless litter tray has stopped any soiling other than in the robot and they seem to be getting on a lot better now without territory disputes!
The clay clumping litter you recommended is much cheaper and more effective and we use less. And we don't have any more family arguments about emptying litter trays :)
Thank you for your exemplary customer service - I really appreciated the phone call and emails.
Purchasing the litter-robot III Connect has been LIFE CHANGING for our family.
Gina M
2022-04-09
Automatic Litter-Robot III Open Air
Tthe base has arrived and seems to be working well. Thanks soo much for all your help. It’s very rare these days, to come across a company so helpful and efficient
Mathew H.
2022-03-26
Litter-Robot III Open Air DFI Kit including pinch detectors
I just wanted to thank you for help, the parts arrived today and I have just finished fitting them. I can say it seems to be working perfect again.
Again thank you for your outstanding customer service
stephen H.
2022-03-11
Automatic Litter-Robot III Open Air
My cats love their new litter robot! Transition has been nice and easy in spite of it being set up in a different location from previous litter box (a little too large for that space) my kitten was climbing into everything she could before it was even assembled and spent about ten minutes digging around once there was some litter in there. More surprising was my fussy seventeen year old, who has previously struggled with enclosed litter boxes and has arthritis, absolutely loves it!
I think I'll be getting the fence and litter trapping mat to help with some of the flicking (I also bought the stairs) but both of my fur babies are diggers and one likes to leap from the entrance over the stairs in a single bound haha
Thanks to Mary for keeping me constantly updated on my order and all the helpful tips and info! It's great to find a true professional and cat lover who really understands what they're selling!
Katya
2022-03-08
Litter-Robot III Open Air Bonnet and Base Connectors
Fixed! Amazing.
Those videos are sooo helpful.
You just need a few basic tools.
Margie B.
2022-02-27
Premium Clumping Cat Litter 18kg
Despite the claims by this shop owner my house absolutely stinks of cat piss and there are dusty paw prints and litter all over the place. It doesn't clump well at all like it used to and overall fails to meet any of the claims written on the bag. I do a full dump and clean of my litter robot and about a week in the piss smell starts and get stronger and stronger until we cant bear it and dump it again. We get nowhere near the mileage from this as we do with cheaper brands from other shops. If I could give this zero stars I would.
Damien
2022-02-22
Litter-Robot III Open Air DFI Kit including pinch detectors
My husband fitted the new parts you supplied on Sunday and the little robot is working perfectly
Installation was very simple following the good videos supplied
Thank you for excellent customer service
Lyndel S.
2022-02-18
Automatic Litter-Robot III Open Air
I must say it is a nice change to have product that it is easy to obtain spare parts for and is not too hard to perform self repairs rather than having to dispose of it because it has a minor issue.
Tim Mc.
2022-01-31
Superior Clay Clumping Cat Litter 16kg
Don't look anywhere else for litter for your cat evolution Litter-Robot III Open Air. I have tried many and the Superior Litter from this site is by far the best....it has worked really well for my two cats one young long and lanky double short coated boy and one elderly long haired female. Between them they hit all the favourite spots inside the robot which I have had for a couple of years now. This litter keeps the odour down and soaks up big puddles while coating big jobs well...... it is the best and very economical ...... Monty , Lily and myself highly recommend this litter as the best......!
Carol Pringle
2022-01-30
Litter-Robot III Open Air Connect
I dont know why I didnt purchase this to begin with! The JOY of not having to empty 2 litter trays twice a day, having litter tracked thru the house and the smell is unexplainable. Now I get sent a text when it needs emptying, there is NO smell, no tracking thru the house or stuck to furry bottoms! The service has been fantastic by either phone or email and delivery has been fast even during Covid times. Both kittens were using it within a day and it keeps them entertained too, the second it starts to cycle both have to stand with paws on the top step and watch the machine clean, 6 weeks later that novelty is just starting to wear off lol. Happy to highly recommend everything about the product and the supplier.
Karyn Clarke
2022-01-29
Litter-Robot III Open Air DFI Kit including pinch detectors
The parts arrived on Tuesday and I got them all installed without issue last night and it looks like everything is back up and running properly! Thank-you again for all of your help, the installation instructions were all clear and easy to follow and I can't remember the last time I had a product that was so easy to repair and maintain myself.
the product and the support I get from pre-purchase to after sales is the best I have experienced. 5 stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ for sure ! Happy customer!
I have had my litter robot for one week now and I am in love with this product, with 2 indoor cats I was forever scooping litter but now I am free to spend more time with my babies and they also have clean litter all the time. Thank you cat evolution and Mary for your wonder information and constant contact has been one of the best customer service experience in my life, thank you once again.
Hi Mary and Ken, thank you both so much for your assistance in getting the F3 Pet Feeder set up today. It works like a dream. Bill is very happy with his new robot feeder friend.
I have had my 2 litter robots for over 18 months & with 6 cats they have made my life so much easier. But I really want to rave about the customer service. Mary is not only quick to reply, but so informative! I was having a glitch with my robot due to needing to replace the main board (due to age & amount of kitties). Even tho my 18 month warranty had just run out I thought there wasnt anything that could be done - I was very wrong. Mary was absolutely amazing to help try figure out the problem & not only that she came to my home & spent a few hours replacing all the bits I needed to replace for both the robots & explained everything that she was doing. I cant express how happy I am with the customer service - its A grade service & will recommend Mary to anyone & everyone!! Dont think twice about buying the litter robot from Cat Evolution - JUST DO IT You wont be disappointed at all!!!!! Thankyou Mary for everything :)
???? I have never encountered service as swift, courteous and thoughtful as that provided by you. You are to be commended for outstanding dedication to your customers, which I’m sure is a reflection of your pride in your products that, in my experience, cats love. ????
This is the best litter bin in the 45 years of owning cats. The guys at cat evolution are simply fantastic. I had some hiccups with my machine. Up and running with no problem. 5 star customer service always
Cat Evolution is one company I can deal with and not have a headache with! Which is very rare these days.
I’m wanting to say a HUGE Thank You for your brilliant customer service. I had so many questions before I purchased and all were answered promptly. My order arrived in record time and extremely well packed. My two Ragdolls love this machine. The minute it arrived they were in it. They now run to it when they hear it going so they can watch it going around ???? Thanks for everything x
Hi Mary. Thanks again for helping me today. You have been so kind helping us buy a cat robot but also after when we have had questions. Your care for your customers is so lovely and refreshing.
Your service is the second to none amazing and it's an absolute pleasure dealing with you every time.
We love our Litter-Robot and highly recommend it to anyone with cats. We had a problem with the cycle not functioning properly, and Mary from CatEvolution was absolutely fantastic in helping us resolve the issue, and it is now functioning perfectly. The ongoing customer care and support is excellent. We cannot recommend CatEvolution enough
Thank you for all your help your customer service has been second to none
A week ago I finally invested in a Litter Robot... I feel like one of those snake oil salesman .... OMG it’s seriously life changing, with 4 cats, one being a big 9kg Bengal boy, I was cautious, thinking there may not be enough room for his size, trust me, he and his mates could have a party in there. Being time poor with running my own business, & a broken wrist since before Xmas (that was the deal breaker!) & me being the family pooper scooper, I agonized over justifying the cost, let me say, it’s been worth every bit of it, sanity saved, not scooping out poop twice a day on knees using the only good hand I’ve got, it’s been a godsend. A huge Thankyou to a friend for traveling before me & pretesting litters etc, it’s one of the best labour saving decisions I’ve possibly ever made. Litter Robot you rock. Did I mention it has a soft night light ????? & within two minutes of putting it in the space where the litter tray was, Babou the Bengal used it, within an hour all of them had used it just by showing them it was there. Cant speak Highly enough about this product, do your yourself a favour, don't wait too long, I should have bought one 18 Months ago, now saving for a second one
After having our kitten for a week I was already over scooping poop. Especially as he would seem to do one just as I was about to leave the house or in the middle of while I was cooking. After speaking to the breeder and reading so many positive reviews we decided to take the plunge. Our kitten took to it straight away with no issues what so ever. We had a little teething issue which was after a few days there was quite an odour coming from the machine. As it turned out it was the kind of litter we were using. I ordered the Cat Evolution Litter which is AMAZING! After giving the machine a good clean and starting from scratch with the new litter it has been odour free and I only have to empty once a week. This machine is worth its weight in gold. So easy to use, empty and clean. Heaps of great tutorials on youtube for tips on cleaning etc. I would highly recommend this product and the Cat Evolution Litter. I could never go back to a tray and scooping. Also thank you to Mary from Cat Evolution, her customer care is excellent!
Thank you Mary for helping me out on a Sunday and promptly resolving my problem (a faulty part replaced as part of the warranty). I am extremely grateful as it would have been very difficult for me to find time to sort out the issue during weekdays due to a demanding job. You don't see customer service like this anymore. Thanks again!
I bought the Litter Robot in 2017, as I was downgrading from a three-bedroom house in the country, to a 50sqm flat in the middle of the city. At that time we had three cats! And the oldest - Bunbury our big old man British Blue - suffered from advanced kidney disease (so lots of weeing. Lots.) A lot of research was done before committing to the Litter Robot, and while I had read through the FAQs and so was aware of potential concerns with large urine deposits, ultimately I decided it was the best option for our new life. And it was the perfect choice! The cats became accustomed to it within a week or so (transitioning from standard trays); the Robot could more than cope with Bunbury's toilet and the three cats - who would normally demand a tray each - all shared without a problem. This past Christmas, nearly two years later, our unit malfunctioned. The service from Mary at Cat Evolution has been wonderful. The problem was easily identified, and I was very happy to do the repair myself. Mary sent the parts, I followed the instructions, and hey presto - peace has been restored in the flat! I am very happy to recommend the Litter Robot to any feline family, it is such a civilised solution for a cat's toilette! che ers, Sandra, Cordelia, and Evie (vale Bunbury).
Having an issue getting our Litter Robot open air completely clean was proving an issue and thought it might be the liner which Mary was going to replace under warranty. She kindly offered to do the dismantle to swap it over and realised it wasn't the liner at all. Due to one of my cats being an 'elevator' pee-er - there was a build up on some hard to reach places. Mary thoroughly cleaned the globe and gave me a face to face tutorial on how to reach those hard to find spots! Love our Litter Robot and the amazing customer service we receive from Cat Evolution!
Thank you. Your follow up customer service is the best customer service I think I have ever experienced.
Amazing!!! What a wonderful thing not to have to deal with emptying litter trays especially with 3 cats, I empty the tray every second day as it is used alot One of my cats is blind and dosnt like change but it did not take her long to adapt to the automatic robot. I was concerned about spending so much $$$ but I have already noticed a difference in litter usage and to not have to pick up another litter tray Definalty a great investment and would recommend it to anyone wanting to look for a better alternative.
Thank you for your great customer service. Products fault and that is out of your control but you have been really easy to deal with and have made the process as easy as possible so thank you :)
Late this year I had to take my daughter s cat robot to be looked at. It was a great service, within half a hour, the robot was fixed. Picked it up and returned it to my daughter, well what a dream working again as new. Had a great service and email advice all the way.
The litter robot is a fantastic product, unfortunately our older cat did not take to it. Mary was so helpful and efficient when we decided to return the unit after a couple of months. There was no issue with return and everything was handled very smoothly. Thanks so much.
Mary did a fantastic job of identifying the problem and fix it instantly even if the machine is out side of its warranty. Thank you Mary. Highly recommending the litter too, not only it is not dusty, it is highly odourless, much better than the other litter offered by Petbarn or City Farmers.
Hi Mary, I have to say your customer service is amazing. Thanks again for great service.
My sincere thanks for replacing the unit… and making the process so smooth ! … Our cat is now drinking from the new unit … and it’s almost silent in comparison ! So we are very happy with the unit in it’s intended operational state and value your exemplary customer service.
There is great support when issues with the litter robot arise. Fast email replies, and easy steps to resolve any issues. We are very happy with the support.
I have purchased the litter robot and the cat tower. Plus supplies of the clumping litter. I am very happy with the products. The litter robot is amazing. And the cat tower is such a clever design - good quality wood and very cleverly designed for easy construction. Pricey but worth it in view of the quality. Can’t recommend this company enough. Everything is easy and fast delivery. And the customer service from Mary is great
I have purchased the litter robot and the cat tower. Plus supplies of the clumping litter. I am very happy with the products. The litter robot is amazing. And the cat tower is such a clever design - good quality wood and very cleverly designed for easy construction. Pricey but worth it in view of the quality. Can’t recommend this company enough. Everything is easy and fast delivery. And the customer service from Mary is great
Cannot fault Mary’s prompt, genuine service at all. She was so helpful and responsive to all my questions, best customer service I’ve ever received. Puts a lot of faith in the product you’re buying when you receive such fantastic communication. As for the Robot, my cat absolutely loves his new domain and we can’t complain either! No nasty smells and it is making our lives so much easier!! Thankyou Mary for all your help, Adriarna & Bartok.
I rang Mary at Cat Evolution in regards to getting another liner for my litter robot (My cat doesn't know how to bury his business properly and scratched his way through the liner over the course of a year - pretty tough durable liner though!) and she was amazing with assisting me in ordering a new one and with the instructions on installing it. Mary put the order in on the same day and it was delivered in 4days afterwards :) AND she Kindly put this under warranty for us. AMAZING! I cannot thank her enough for making this such an easy process. Th e fitting of the liner was super easy and took me roughly 20 minutes - including cleaning of the robot during the process. We just love our litter robot. We have three cats using it and they love it! Highly recommend and well worth the money. Amazing product!
Expensive yes.....worth it definitely!!!! with a multi cat house household this device is a lifesaver reducing odour, tracking and only emptying tray once a week.......our only disappointment has been we couldn't afford another one for our upstairs cats.
it’s a wonderful product backed by equal service.
Your customer service is outstanding!! I'm happy to let everyone know how good you guys are .
The robot is THE BEST !!! It has totally transformed my life and enjoyment of my 2 fur babies moving into a pet friendly apartment after being outdoor cats. I can't imagine life with cats in an apartment without the robot now - it definitely was the best investment ever. It seems an expensive outlay initially if you have never had one, but it has paid for itself time and time again. So litter efficient, so clean, to easy to use, there is no smell and I can leave the cats alone for long weekends without worry having an automatic feeder too. I can change the bag weekly with two cats!!! Any questions, and the back up service from Mary is unbelievable - no question is too much trouble and responses are quick. For me it was an impulse order on a Sunday night and by Wednesday it had arrived and all in place to go! The cats transformed easily and also love it as its always clean for them. Can't recommend it more highly.
Having had australia post screw up my delivery for 2 weeks, I emailed these guys in evening on Saturday. Shockingly I had a lovely lady respond almost instantly and assured me it would be dealt with on Monday. Today (Monday) I was amazed to get a call this morning from a wonderful lady telling me the whole thing was fixed and my order would be delivered tomorrow. I must say Cat Evolution could teach many MANY company's how to do bizz. They are some of the nicest most professional people I've ever dealt with. My litter robot and soon to be auto feeder are two of best purchases I think I've ever done. Thank you guys so much, and my cat Zana thanks you too :)
Hi. I just wanted to say thank you for the delivery which I received today. The process was incredibly efficient
I am disabled and had minor issues with one of the products. Well, the after sales service was second to none. I strongly recommend purchasing any product from Cat Evolution. This is a company leading the field in innovation, simplifying our daily chores with industry leading automatic gadgets. Get behind this company and support there next innovation, I am. You won't be disappointed and if you are, they can fix that for you if need be. It's always great to buy a product, but getting after sales service is another story. This company will go a long way and will revolutionize our lives, WATCH THIS SPACE. Rega rds, Danny B
I had to reconnect my 2 Smart Feeders to a new router and had technical problems doing so I emailed Cat Evolution on Saturday not expecting a response until Monday, or if they were like most Australian companies not until the end of the week, if ever. However, to my surprise, Ken replied within 30mins and continued to troubleshoot until Sunday afternoon when we got the issue sorted I have nothing but praise for their excellent customer service. They went above and beyond to help me find a solution. I only wish more Australian companies treated their customers like this
I work night shifts & I like nothing more than coming home & spending quality time with my 3 cats. I get to do that now with my litter robot. Previously I would come home & spend up to an hour each day cleaning & restocking our 4 trays. That extra hour per day spent with my furbabies now is priceless!
Its fantastic best money I ever spent, also have to say that response to my queries has been great, have recommended it to my friends. Thanks for a great product and first class service.
I purchased the litter robot 2weeks ago, and it has changed my life. I no longer get up in the morning and clean litter, or as soon as walk in after work. I was patient with my cats, and now they both use it willing as it is always clean. It's a life saver. The added bonus is the customer service. Brilliant.
This is honestly my favourite purchase this year! Took two days to transition my adult Sphynx from the litter box to the Litter Robot, works a charm and he loves it,, as do I, no more litter box smell, zero, and no more scooping. Thank you much Cat Evolution for a great sales experience, super quick shipping and all in good order.
Cat Evolution provides the ever best experience for the LItter Robot. My cat failed to transit successfully to use the Litter Robot after few weeks trial. The return process and speed is amazing. The handling people provided very professional advise, instruction and service to me. Great product, great people.
We've had our Litter Robot for a year now and I absolutely love it! Can't imagine life without it. I love cats, but I don't love litter and this solved all of the problems. It also allows us to go away for 2 or 3 nights without having to put our cats into boarding kennels (as we have an automated feeder and waterer as well). I have had 1 warranty claim and was totally satisfied with the service I received. All sorted within 2 days. Can't fault the robot or the service. What a great invention!
Whilst a lot of us gulp at the price of the litter robot, we quickly become dependent on it and wonder how we'd ever lived without it. When my 14mth old litter robot started to play up recently I was devastated and a little scared how much it was going to cost. I got in contact with Cat Evolution to request some help. And help I got ! Mary was fantastic, responding immediately and genuinely dedicated to solving the issue and getting me back on 'automatic'. The level of service and follow up was second to none, talking through different options with me to try at home and sending replacement parts, and I never felt like my issue was a frustration to them. This was customer service at its very best ! Many thanks to Mary and the Cat Evolution team !
We have had our robot for about a year now, we have four cats that have all adapted without a problem. We had an issue with our robot after a few months. Despite all of Mary’s excellent knowledge it just didn’t want to work. We needed to send the robot back for repair or replacement which scared me. I didn’t want to be without it. Turns out I didn’t have to. Within a couple of days a courier was here with a replacement and took the problem one back with him. There was never any hesitation or questions about it being returned, only an apology for the inconvenience. Not only is this robot magnificent, knowing that if any thing does go wrong we are in good hands with the product knowledge and customer care shown by Mary Keep up the good work Sharryn DD
We have had our robot for about a year now, we have four cats that have all adapted without a problem. We had an issue with our robot after a few months. Despite all of Mary’s excellent knowledge it just didn’t want to work. We needed to send the robot back for repair or replacement which scared me. I didn’t want to be without it. Turns out I didn’t have to. Within a couple of days a courier was here with a replacement and took the problem one back with him. There was never any hesitation or questions about it being returned, only an apology for the inconvenience. Not only is this robot magnificent, knowing that if any thing does go wrong we are in good hands with the product knowledge and customer care shown by Mary Keep up the good work Sharryn DD
I was a bit disbelieving when I bought this unit but needed to try something to help my Asthma. So after getting it delivered (very quickly I might add), within an hour my little Russian Blue had started to inspect it. By time another hour had gone by she had used it an was after that hooked. Got to say I live it. Yes its expensive but it takes away a lot of messing around an the room is cleaning with it. VERY HAPPY!! Would and have recommended it to everyone I know with cats.
CatEvolution are professional, lovely to deal with. The litter robot is AMAZING!!! I have 2 persian cats at home, I cant stand cleaning the standard trays every day, but with the litter robot, SO CLEAN and EASY, no dealings with poop anymore! I empty the tray maybe once a week, clean the robot once every 2-3 months. Everyone is happy
Thank you Mary for your stellar customer service with my recent repair issue! Much to my horror (and the horror of my two little feline babies) my indispensable Litter Robot III developed a sensor problem last week. Despite having purchased my unit overseas before they were available in Australia, Mary not only solved the problem quickly and painlessly, but also ensured that the part was covered under warranty!! She sent through detailed instructions on how to make the repair ourselves, and we replaced the part with a few minutes work. Absolutely the best customer service you could ever ask for, and within less than a week, we were all back up and running again, and the unit is making our litter lives a pleasure once again!! Thank s again Mary and all the team at Cat Evolution - I cant speak highly enough of you or the Litter Robot III!
We have been loving our Litter Robot for the last 6 months (in QLD). It has made life easy (cleans itself, we don't have to touch litter daily, does not smell) and the cats have no problems using it at all. However, when it developed a fault, we were so so disappointed. I immediately contacted Mary (via the email on website) even though it was a Sunday. We gave her a thorough account with photos of the problem. I hadn't expected anything to happen for a few weeks (as one usually expects these days) and was dejectedly getting ready to go back to the old tray method. Well, I was very wrong! Mary responded on the Sunday and by that Tuesday (2 days later), we had received a replacement Litter Robot- brand new and in working order (from WA). The speed was incredible and we were not inconvenienced at all. Mary made it so easy. We packaged up the old one and the Catevolution courier collected it later that week. I am absolutely amazed and congratulatory on such a speedy, efficient and effective service. The Litter Robot may initially seem to some as if it is a steep investment, however, it is so well supported by Mary and the team at Catevolution that I would consider it very low risk. Not only that, but, it pays for itself easily by how luxurious it is not to be grovelling in the litter tray a couple of times a day. It is an awesome machine backed up by absolutely excellent service and it is so nice to be 'back on automatic' again. Thank you!
I am so happy that I made the investment in this machine a busy lifestyle and two cats in the house the Litter Robot has made life so much easier
Hey there. Thanks for emailing to check. We installed the new sensor a couple of days ago and I've just been monitoring the litter robot to see if its back to normal. And good news! Its now back to normal and sensing both of my cats. We are very happy. Thanks so much for your help. You have been very supportive as well as solve our issue very quickly. We are very pleased with your service.
We have had our litter robot for a month now and absolutely love it . We had a little issue with the shield at the start and Mary was so helpful and replaced it very quickly So nice to have such great fast customer service before and after you buy a product We have 2 Sphynx who use a lot of litter lol but not anymore this has saved so much money on litter & time no more spending ages cleaning out litter trays it's wonderful It's seems like a lot of money but it's so worth it We love it
Thanks so much Cat Evolution for chasing up the litter that went missing (courier service issue - nothing to do with Cat Evolution) - everything has now arrived safely and we couldn't be happier with the great level of personal service - unusual to find nowadays, as well as the products. I would definitely recommend this product and your company to other cat lovers worried about leaving multiple cats unsupervised for a short while. Thanks for working so hard to provide great products and personal services that allow us to spend time enjoying our cats.
We made the race decision to invest in one of these and it arrived a few days after we ordered it (which is never the case when you live in Darwin). Our 2 largest boys took to it straight away and we very intrigued with the fact that it moved. The smallest and youngest boy took a little longer to feel comfortable with it, but now there's no looking back for us... With our old litter in the robot we noticed that there was a fair bit of residue left in the barrel, but the premium litter works so well, that there is basically nothing left after a clean cycle. There is also no odour and it has made having 3 cats so much less of a chore... I would highly recommend both of these products.
Absolute fantastic product, no more bending 3 times a day to pick up litter, no more smelly rooms, no more frequent dirty work. Both rag doll cats love it, adopt it in a very short time. My only suggestion is to use premium litter with the robot for best result. Lastly, excellent customer support.
It arrived today, I must say I was concerned I'm buying such an expensive unit for litter but this email reassured me that I had made the right decision not only have I received a premium product but it arrived within 3 days within purchase plus the service provided with this email was above and beyond. In a word of faceless transactions you have made this a very positive experience thank you. Hopefully the unit prevents my fussy cat going to the toilet everywhere but the litter tray and I get to have a world of easy clean up too. Thanks again, really impressed
What a winner!!!! Nick named by friends the R2-D-Poo is awesome. We have two ragdolls that are indoor cats and the litter tray is in the laundry which is the back door entry. After a day at work or been out and when you open the door the smell was pretty nasty especially in warm weather. Not anymore!!!! Our cats took no time in using it both jumped in on the first day at home. Well worth spending the $$$ to get a great efficient product.
I purchased the Litter Robot in hopes that it would ease the litter duties of my 3 rescued kitties, and at first though there was hesitation i thought it was going to work. Unfortunately, we got close to the 90 day trial and it was clear that their personal choices was that of their previous litter and position. I contacted Mary and she was the standard of customer service that one hopes for, very accommodating and understanding, and helpful in the returns process. I had not used a courier service before, but once i found one that took this size package, they came and picked it up, easy. Refund was given after arrival back at their warehouse. I wish my cats had taken to it, but that i could get a refund is what made this great product stand out.
Everything as described!Very happy customers. Thank you for distributing this in Australia. Amazing customer service! Thank you Mary! Happy holidays from our cat family
Mary,thank you.You have been amazingly accessible and helpful.Much appreciated.
I had a slight issue with my Litter Robot not cycling after my cat exited the unit, and after every cycle, it would indicate that the drawer was full. I contacted Mary who responded almost immediately and provided a few helpful hints to try fix the problem. In the end, after having the unit unplugged for roughly one hour, then pressing the reset button seemed to solve the problem, I haven't had a problem since. Great product and even better customer service!
Mary was a delight to deal with. She was extremely helpful with setup of the robot. Great product too!!
We have five cats so cleaning up litter is big part of our day. We ordered two litter robots with steps and are amazed at how good they are. Our cats took just 4 days to start using them regularly and they LOVE to watch them rotate. The cat litter on this site is perfect for the machine and our cats prefer it over the old one. The litter robot has a wonderful blue night light so the cats can see what they are doing. We are now recommending them to everyone we know with a cat. Yes they are expensive at first but they are well worth it. We have more time to play with them instead of cleaning up! And the saleswoman is very helpful and goes out of her way to help you.
No more bending, no more scooping, no more odour---just an amazing product that not only does all the work for me, but also keeps our Russian Blue entertained when it rotates. I've tried several cat litter systems, both automatic and manual, and this is without a doubt the outright winner! The initial cost is very quickly offset by the regular savings on cat litter, and the back-up service is exceptional. I highly recommend this product and feel very fortunate that we now have an Australian distributor who offers free shipping.
I received the new parts earlier today and installed them without issue, so far the robot seems to be working like brand new! Thanks for all of your assistance, hopefully I don’t have any more issues anytime soon but if anything pops up I feel better knowing there is an excellent customer service team ready to help!
We have received our base and all is in working order again! Thank you very much for the awesome service and speedy repair of our base. I have noted the extra cleaning and maintenance tips for the future.
Fast delivery, Great communication, Best customer service as always. Simply fixed the litter robot. Thank you!
One of our cats (who also needs the special food carefully mashed or she'll vomit) refused to share litter boxes with the other cat or use a dirty litter box. Instead, she started peeing around the house (including right on our bed while I was lying in it). So we moved her to the garage. After much research, I bought the litter robot. We left the problem cat in the garage with the robot and followed the training instructions. When she was fully acclimated, we moved the robot inside. Now the robot is her special always clean private litter box (the other cat won't use it). And yes, this is a highly first world problem and response to a problem. But the cat is family, and we like her, despite the peeing and vomiting. And sending her back to the RSPCA would've been sad. So at least we solved the litter box problem. By the way, the robot just fine though I couldn't figure out the app.
Thank you to Mary and Ken for their quick, courteous, reassuring and helpful responses. Your customer service is one of the best and I am very impressed and thankful. I purchased the Litter Robot via presale after thinking about it for almost a year and after looking at dozens of reviews, blogs and videos. For me, it was a big commitment and one of the biggest online purchases I've ever done. When the highly awaited Litter Robot arrived, it was super easy to set up (no 'real' set up required), learn the controls and my two cats took to it almost immediately. I am super happy with my new Litter Robot and overall very impressed with Cat Evolution (from presale, update emails, customer service, delivery and the Litter Robot itself).
I just wanted to let you know that we have 100% transitioned our 3 cats to the litter robot and we couldn't be happier! It took about a week, no accidents or confusion - their other trays just got left unused once we didn't clean them regularly (2 days maybe?) Having a clean odourless litter tray has stopped any soiling other than in the robot and they seem to be getting on a lot better now without territory disputes! The clay clumping litter you recommended is much cheaper and more effective and we use less. And we don't have any more family arguments about emptying litter trays :) Thank you for your exemplary customer service - I really appreciated the phone call and emails. Purchasing the litter-robot III Connect has been LIFE CHANGING for our family.
Tthe base has arrived and seems to be working well. Thanks soo much for all your help. It’s very rare these days, to come across a company so helpful and efficient
I just wanted to thank you for help, the parts arrived today and I have just finished fitting them. I can say it seems to be working perfect again. Again thank you for your outstanding customer service
My cats love their new litter robot! Transition has been nice and easy in spite of it being set up in a different location from previous litter box (a little too large for that space) my kitten was climbing into everything she could before it was even assembled and spent about ten minutes digging around once there was some litter in there. More surprising was my fussy seventeen year old, who has previously struggled with enclosed litter boxes and has arthritis, absolutely loves it! I think I'll be getting the fence and litter trapping mat to help with some of the flicking (I also bought the stairs) but both of my fur babies are diggers and one likes to leap from the entrance over the stairs in a single bound haha Thanks to Mary for keeping me constantly updated on my order and all the helpful tips and info! It's great to find a true professional and cat lover who really understands what they're selling!
Fixed! Amazing. Those videos are sooo helpful. You just need a few basic tools.
Despite the claims by this shop owner my house absolutely stinks of cat piss and there are dusty paw prints and litter all over the place. It doesn't clump well at all like it used to and overall fails to meet any of the claims written on the bag. I do a full dump and clean of my litter robot and about a week in the piss smell starts and get stronger and stronger until we cant bear it and dump it again. We get nowhere near the mileage from this as we do with cheaper brands from other shops. If I could give this zero stars I would.
My husband fitted the new parts you supplied on Sunday and the little robot is working perfectly Installation was very simple following the good videos supplied Thank you for excellent customer service
I must say it is a nice change to have product that it is easy to obtain spare parts for and is not too hard to perform self repairs rather than having to dispose of it because it has a minor issue.
Don't look anywhere else for litter for your cat evolution Litter-Robot III Open Air. I have tried many and the Superior Litter from this site is by far the best....it has worked really well for my two cats one young long and lanky double short coated boy and one elderly long haired female. Between them they hit all the favourite spots inside the robot which I have had for a couple of years now. This litter keeps the odour down and soaks up big puddles while coating big jobs well...... it is the best and very economical ...... Monty , Lily and myself highly recommend this litter as the best......!
I dont know why I didnt purchase this to begin with! The JOY of not having to empty 2 litter trays twice a day, having litter tracked thru the house and the smell is unexplainable. Now I get sent a text when it needs emptying, there is NO smell, no tracking thru the house or stuck to furry bottoms! The service has been fantastic by either phone or email and delivery has been fast even during Covid times. Both kittens were using it within a day and it keeps them entertained too, the second it starts to cycle both have to stand with paws on the top step and watch the machine clean, 6 weeks later that novelty is just starting to wear off lol. Happy to highly recommend everything about the product and the supplier.
The parts arrived on Tuesday and I got them all installed without issue last night and it looks like everything is back up and running properly! Thank-you again for all of your help, the installation instructions were all clear and easy to follow and I can't remember the last time I had a product that was so easy to repair and maintain myself.