???? I have never encountered service as swift, courteous and thoughtful as that provided by you. You are to be commended for outstanding dedication to your customers, which I’m sure is a reflection of your pride in your products that, in my experience, cats love. ????
Cat Evolution is one company I can deal with and not have a headache with! Which is very rare these days.
I’m wanting to say a HUGE Thank You for your brilliant customer service.
I had so many questions before I purchased and all were answered promptly.
My order arrived in record time and extremely well packed.
My two Ragdolls love this machine.
The minute it arrived they were in it. They now run to it when they hear it going so they can watch it going around ????
Thanks for everything x
Hi Mary. Thanks again for helping me today. You have been so kind helping us buy a cat robot but also after when we have had questions. Your care for your customers is so lovely and refreshing.
Your service is the second to none amazing and it's an absolute pleasure dealing with you every time.
We love our Litter-Robot and highly recommend it to anyone with cats. We had a problem with the cycle not functioning properly, and Mary from CatEvolution was absolutely fantastic in helping us resolve the issue, and it is now functioning perfectly. The ongoing customer care and support is excellent. We cannot recommend CatEvolution enough
Thank you for all your help your customer service has been second to none
A week ago I finally invested in a Litter Robot... I feel like one of those snake oil salesman .... OMG it’s seriously life changing, with 4 cats, one being a big 9kg Bengal boy, I was cautious, thinking there may not be enough room for his size, trust me, he and his mates could have a party in there.
Being time poor with running my own business, & a broken wrist since before Xmas (that was the deal breaker!)
& me being the family pooper scooper, I agonized over justifying the cost, let me say, it’s been worth every bit of it, sanity saved, not scooping out poop twice a day on knees using the only good hand I’ve got, it’s been a godsend.
A huge Thankyou to a friend for traveling before me & pretesting litters etc, it’s one of the best labour saving decisions I’ve possibly ever made.
Litter Robot you rock.
Did I mention it has a soft night light ?????
& within two minutes of putting it in the space where the litter tray was, Babou the Bengal used it, within an hour all of them had used it just by showing them it was there.
Cant speak Highly enough about this product, do your yourself a favour, don't wait too long, I should have bought one 18 Months ago, now saving for a second one
After having our kitten for a week I was already over scooping poop. Especially as he would seem to do one just as I was about to leave the house or in the middle of while I was cooking. After speaking to the breeder and reading so many positive reviews we decided to take the plunge. Our kitten took to it straight away with no issues what so ever. We had a little teething issue which was after a few days there was quite an odour coming from the machine. As it turned out it was the kind of litter we were using. I ordered the Cat Evolution Litter which is AMAZING! After giving the machine a good clean and starting from scratch with the new litter it has been odour free and I only have to empty once a week. This machine is worth its weight in gold. So easy to use, empty and clean. Heaps of great tutorials on youtube for tips on cleaning etc. I would highly recommend this product and the Cat Evolution Litter. I could never go back to a tray and scooping. Also thank you to Mary from Cat Evolution, her customer care is excellent!
Thank you Mary for helping me out on a Sunday and promptly resolving my problem (a faulty part replaced as part of the warranty). I am extremely grateful as it would have been very difficult for me to find time to sort out the issue during weekdays due to a demanding job. You don't see customer service like this anymore. Thanks again!
I bought the Litter Robot in 2017, as I was downgrading from a three-bedroom house in the country, to a 50sqm flat in the middle of the city.
At that time we had three cats! And the oldest - Bunbury our big old man British Blue - suffered from advanced kidney disease (so lots of weeing. Lots.)
A lot of research was done before committing to the Litter Robot, and while I had read through the FAQs and so was aware of potential concerns with large urine deposits, ultimately I decided it was the best option for our new life.
And it was the perfect choice!
The cats became accustomed to it within a week or so (transitioning from standard trays); the Robot could more than cope with Bunbury's toilet and the three cats - who would normally demand a tray each - all shared without a problem.
This past Christmas, nearly two years later, our unit malfunctioned. The service from Mary at Cat Evolution has been wonderful. The problem was easily identified, and I was very happy to do the repair myself. Mary sent the parts, I followed the instructions, and hey presto - peace has been restored in the flat!
I am very happy to recommend the Litter Robot to any feline family, it is such a civilised solution for a cat's toilette!
Sandra, Cordelia, and Evie (vale Bunbury).
Having an issue getting our Litter Robot open air completely clean was proving an issue and thought it might be the liner which Mary was going to replace under warranty. She kindly offered to do the dismantle to swap it over and realised it wasn't the liner at all. Due to one of my cats being an 'elevator' pee-er - there was a build up on some hard to reach places. Mary thoroughly cleaned the globe and gave me a face to face tutorial on how to reach those hard to find spots!
Love our Litter Robot and the amazing customer service we receive from Cat Evolution!
Thank you. Your follow up customer service is the best customer service I think I have ever experienced.
What a wonderful thing not to have to deal with emptying litter trays especially with 3 cats,
I empty the tray every second day as it is used alot
One of my cats is blind and dosnt like change but it did not take her long to adapt to the automatic robot.
I was concerned about spending so much $$$
but I have already noticed a difference in litter usage and to not have to pick up another litter tray
Definalty a great investment and would recommend it to anyone wanting to look for a better alternative.
Thank you for your great customer service. Products fault and that is out of your control but you have been really easy to deal with and have made the process as easy as possible so thank you :)
Late this year I had to take my daughter s cat robot to be looked at. It was a great service, within half a hour, the robot was fixed.
Picked it up and returned it to my daughter, well what a dream working again as new.
Had a great service and email advice all the way.
The litter robot is a fantastic product, unfortunately our older cat did not take to it. Mary was so helpful and efficient when we decided to return the unit after a couple of months. There was no issue with return and everything was handled very smoothly. Thanks so much.
Mary did a fantastic job of identifying the problem and fix it instantly even if the machine is out side of its warranty.
Thank you Mary.
Highly recommending the litter too, not only it is not dusty, it is highly odourless, much better than the other litter offered by Petbarn or City Farmers.
Hi Mary, I have to say your customer service is amazing.
Thanks again for great service.
My sincere thanks for replacing the unit… and making the process so smooth ! … Our cat is now drinking from the new unit … and it’s almost silent in comparison !
So we are very happy with the unit in it’s intended operational state and value your exemplary customer service.
There is great support when issues with the litter robot arise. Fast email replies, and easy steps to resolve any issues. We are very happy with the support.
I have purchased the litter robot and the cat tower. Plus supplies of the clumping litter. I am very happy with the products. The litter robot is amazing. And the cat tower is such a clever design - good quality wood and very cleverly designed for easy construction. Pricey but worth it in view of the quality. Can’t recommend this company enough. Everything is easy and fast delivery. And the customer service from Mary is great
Cannot fault Mary’s prompt, genuine service at all. She was so helpful and responsive to all my questions, best customer service I’ve ever received. Puts a lot of faith in the product you’re buying when you receive such fantastic communication.
As for the Robot, my cat absolutely loves his new domain and we can’t complain either! No nasty smells and it is making our lives so much easier!!
Thankyou Mary for all your help,
Adriarna & Bartok.
I rang Mary at Cat Evolution in regards to getting another liner for my litter robot (My cat doesn't know how to bury his business properly and scratched his way through the liner over the course of a year - pretty tough durable liner though!) and she was amazing with assisting me in ordering a new one and with the instructions on installing it. Mary put the order in on the same day and it was delivered in 4days afterwards :) AND she Kindly put this under warranty for us. AMAZING! I cannot thank her enough for making this such an easy process.
Th e fitting of the liner was super easy and took me roughly 20 minutes - including cleaning of the robot during the process.
We just love our litter robot. We have three cats using it and they love it! Highly recommend and well worth the money. Amazing product!
Expensive yes.....worth it definitely!!!! with a multi cat house household this device is a lifesaver reducing odour, tracking and only emptying tray once a week.......our only disappointment has been we couldn't afford another one for our upstairs cats.
it’s a wonderful product backed by equal service.
Your customer service is outstanding!! I'm happy to let everyone know how good you guys are .
The robot is THE BEST !!! It has totally transformed my life and enjoyment of my 2 fur babies moving into a pet friendly apartment after being outdoor cats. I can't imagine life with cats in an apartment without the robot now - it definitely was the best investment ever. It seems an expensive outlay initially if you have never had one, but it has paid for itself time and time again. So litter efficient, so clean, to easy to use, there is no smell and I can leave the cats alone for long weekends without worry having an automatic feeder too. I can change the bag weekly with two cats!!! Any questions, and the back up service from Mary is unbelievable - no question is too much trouble and responses are quick. For me it was an impulse order on a Sunday night and by Wednesday it had arrived and all in place to go! The cats transformed easily and also love it as its always clean for them. Can't recommend it more highly.
Having had australia post screw up my delivery for 2 weeks, I emailed these guys in evening on Saturday. Shockingly I had a lovely lady respond almost instantly and assured me it would be dealt with on Monday. Today (Monday) I was amazed to get a call this morning from a wonderful lady telling me the whole thing was fixed and my order would be delivered tomorrow.
I must say Cat Evolution could teach many MANY company's how to do bizz.
They are some of the nicest most professional people I've ever dealt with.
My litter robot and soon to be auto feeder are two of best purchases I think I've ever done.
Thank you guys so much, and my cat Zana thanks you too :)
Hi. I just wanted to say thank you for the delivery which I received today. The process was incredibly efficient
I am disabled and had minor issues with one of the products. Well, the after sales service was second to none. I strongly recommend purchasing any product from Cat Evolution. This is a company leading the field in innovation, simplifying our daily chores with industry leading automatic gadgets. Get behind this company and support there next innovation, I am. You won't be disappointed and if you are, they can fix that for you if need be.
It's always great to buy a product, but getting after sales service is another story. This company will go a long way and will revolutionize our lives, WATCH THIS SPACE.
I had to reconnect my 2 Smart Feeders to a new router and had technical problems doing so
I emailed Cat Evolution on Saturday not expecting a response until Monday, or if they were like most Australian companies not until the end of the week, if ever. However, to my surprise, Ken replied within 30mins and continued to troubleshoot until Sunday afternoon when we got the issue sorted
I have nothing but praise for their excellent customer service. They went above and beyond to help me find a solution. I only wish more Australian companies treated their customers like this
I work night shifts & I like nothing more than coming home & spending quality time with my 3 cats.
I get to do that now with my litter robot.
Previously I would come home & spend up to an hour each day cleaning & restocking our 4 trays.
That extra hour per day spent with my furbabies now is priceless!
Its fantastic best money I ever spent, also have to say that response to my queries has been great, have recommended it to my friends.
Thanks for a great product and first class service.
I purchased the litter robot 2weeks ago, and it has changed my life. I no longer get up in the morning and clean litter, or as soon as walk in after work. I was patient with my cats, and now they both use it willing as it is always clean. It's a life saver. The added bonus is the customer service. Brilliant.
This is honestly my favourite purchase this year! Took two days to transition my adult Sphynx from the litter box to the Litter Robot, works a charm and he loves it,, as do I, no more litter box smell, zero, and no more scooping. Thank you much Cat Evolution for a great sales experience, super quick shipping and all in good order.
Cat Evolution provides the ever best experience for the LItter Robot. My cat failed to transit successfully to use the Litter Robot after few weeks trial. The return process and speed is amazing. The handling people provided very professional advise, instruction and service to me. Great product, great people.
We've had our Litter Robot for a year now and I absolutely love it! Can't imagine life without it. I love cats, but I don't love litter and this solved all of the problems. It also allows us to go away for 2 or 3 nights without having to put our cats into boarding kennels (as we have an automated feeder and waterer as well). I have had 1 warranty claim and was totally satisfied with the service I received. All sorted within 2 days. Can't fault the robot or the service. What a great invention!
Whilst a lot of us gulp at the price of the litter robot, we quickly become dependent on it and wonder how we'd ever lived without it. When my 14mth old litter robot started to play up recently I was devastated and a little scared how much it was going to cost. I got in contact with Cat Evolution to request some help. And help I got ! Mary was fantastic, responding immediately and genuinely dedicated to solving the issue and getting me back on 'automatic'. The level of service and follow up was second to none, talking through different options with me to try at home and sending replacement parts, and I never felt like my issue was a frustration to them. This was customer service at its very best ! Many thanks to Mary and the Cat Evolution team !
We have had our robot for about a year now, we have four cats that have all adapted without a problem. We had an issue with our robot after a few months. Despite all of Mary’s excellent knowledge it just didn’t want to work.
We needed to send the robot back for repair or replacement which scared me. I didn’t want to be without it. Turns out I didn’t have to. Within a couple of days a courier was here with a replacement and took the problem one back with him.
There was never any hesitation or questions about it being returned, only an apology for the inconvenience.
Not only is this robot magnificent, knowing that if any thing does go wrong we are in good hands with the product knowledge and customer care shown by Mary
Keep up the good work
I was a bit disbelieving when I bought this unit but needed to try something to help my Asthma. So after getting it delivered (very quickly I might add), within an hour my little Russian Blue had started to inspect it. By time another hour had gone by she had used it an was after that hooked. Got to say I live it. Yes its expensive but it takes away a lot of messing around an the room is cleaning with it.
VERY HAPPY!! Would and have recommended it to everyone I know with cats.
CatEvolution are professional, lovely to deal with.
The litter robot is AMAZING!!!
I have 2 persian cats at home, I cant stand cleaning the standard trays every day, but with the litter robot, SO CLEAN and EASY, no dealings with poop anymore! I empty the tray maybe once a week, clean the robot once every 2-3 months. Everyone is happy
Thank you Mary for your stellar customer service with my recent repair issue!
Much to my horror (and the horror of my two little feline babies) my indispensable Litter Robot III developed a sensor problem last week. Despite having purchased my unit overseas before they were available in Australia, Mary not only solved the problem quickly and painlessly, but also ensured that the part was covered under warranty!! She sent through detailed instructions on how to make the repair ourselves, and we replaced the part with a few minutes work.
Absolutely the best customer service you could ever ask for, and within less than a week, we were all back up and running again, and the unit is making our litter lives a pleasure once again!!
Thank s again Mary and all the team at Cat Evolution - I cant speak highly enough of you or the Litter Robot III!
We have been loving our Litter Robot for the last 6 months (in QLD). It has made life easy (cleans itself, we don't have to touch litter daily, does not smell) and the cats have no problems using it at all. However, when it developed a fault, we were so so disappointed. I immediately contacted Mary (via the email on website) even though it was a Sunday. We gave her a thorough account with photos of the problem. I hadn't expected anything to happen for a few weeks (as one usually expects these days) and was dejectedly getting ready to go back to the old tray method. Well, I was very wrong! Mary responded on the Sunday and by that Tuesday (2 days later), we had received a replacement Litter Robot- brand new and in working order (from WA). The speed was incredible and we were not inconvenienced at all. Mary made it so easy. We packaged up the old one and the Catevolution courier collected it later that week. I am absolutely amazed and congratulatory on such a speedy, efficient and effective service. The Litter Robot may initially seem to some as if it is a steep investment, however, it is so well supported by Mary and the team at Catevolution that I would consider it very low risk. Not only that, but, it pays for itself easily by how luxurious it is not to be grovelling in the litter tray a couple of times a day. It is an awesome machine backed up by absolutely excellent service and it is so nice to be 'back on automatic' again. Thank you!
I am so happy that I made the investment in this machine a busy lifestyle and two cats in the house the Litter Robot has made life so much easier
Thanks for emailing to check. We installed the new sensor a couple of days ago and I've just been monitoring the litter robot to see if its back to normal.
And good news! Its now back to normal and sensing both of my cats. We are very happy.
Thanks so much for your help. You have been very supportive as well as solve our issue very quickly. We are very pleased with your service.
We have had our litter robot for a month now and absolutely love it .
We had a little issue with the shield at the start and Mary was so helpful and replaced it very quickly
So nice to have such great fast customer service before and after you buy a product
We have 2 Sphynx who use a lot of litter lol but not anymore this has saved so much money on litter & time no more spending ages cleaning out litter trays it's wonderful
It's seems like a lot of money but it's so worth it
We love it
Thanks so much Cat Evolution for chasing up the litter that went missing (courier service issue - nothing to do with Cat Evolution) - everything has now arrived safely and we couldn't be happier with the great level of personal service - unusual to find nowadays, as well as the products.
I would definitely recommend this product and your company to other cat lovers worried about leaving multiple cats unsupervised for a short while. Thanks for working so hard to provide great products and personal services that allow us to spend time enjoying our cats.
We made the race decision to invest in one of these and it arrived a few days after we ordered it (which is never the case when you live in Darwin). Our 2 largest boys took to it straight away and we very intrigued with the fact that it moved. The smallest and youngest boy took a little longer to feel comfortable with it, but now there's no looking back for us... With our old litter in the robot we noticed that there was a fair bit of residue left in the barrel, but the premium litter works so well, that there is basically nothing left after a clean cycle. There is also no odour and it has made having 3 cats so much less of a chore... I would highly recommend both of these products.
Absolute fantastic product, no more bending 3 times a day to pick up litter, no more smelly rooms, no more frequent dirty work.
Both rag doll cats love it, adopt it in a very short time. My only suggestion is to use premium litter with the robot for best result.
Lastly, excellent customer support.
It arrived today, I must say I was concerned I'm buying such an expensive unit for litter but this email reassured me that I had made the right decision not only have I received a premium product but it arrived within 3 days within purchase plus the service provided with this email was above and beyond.
In a word of faceless transactions you have made this a very positive experience thank you.
Hopefully the unit prevents my fussy cat going to the toilet everywhere but the litter tray and I get to have a world of easy clean up too.
Thanks again, really impressed
What a winner!!!! Nick named by friends the R2-D-Poo is awesome. We have two ragdolls that are indoor cats and the litter tray is in the laundry which is the back door entry. After a day at work or been out and when you open the door the smell was pretty nasty especially in warm weather. Not anymore!!!! Our cats took no time in using it both jumped in on the first day at home. Well worth spending the $$$ to get a great efficient product.
I purchased the Litter Robot in hopes that it would ease the litter duties of my 3 rescued kitties, and at first though there was hesitation i thought it was going to work. Unfortunately, we got close to the 90 day trial and it was clear that their personal choices was that of their previous litter and position. I contacted Mary and she was the standard of customer service that one hopes for, very accommodating and understanding, and helpful in the returns process. I had not used a courier service before, but once i found one that took this size package, they came and picked it up, easy. Refund was given after arrival back at their warehouse. I wish my cats had taken to it, but that i could get a refund is what made this great product stand out.
Everything as described!Very happy customers. Thank you for distributing this in Australia. Amazing customer service! Thank you Mary! Happy holidays from our cat family
Mary,thank you.You have been amazingly accessible and helpful.Much appreciated.
I had a slight issue with my Litter Robot not cycling after my cat exited the unit, and after every cycle, it would indicate that the drawer was full. I contacted Mary who responded almost immediately and provided a few helpful hints to try fix the problem. In the end, after having the unit unplugged for roughly one hour, then pressing the reset button seemed to solve the problem, I haven't had a problem since. Great product and even better customer service!
Mary was a delight to deal with. She was extremely helpful with setup of the robot. Great product too!!
We have five cats so cleaning up litter is big part of our day. We ordered two litter robots with steps and are amazed at how good they are. Our cats took just 4 days to start using them regularly and they LOVE to watch them rotate. The cat litter on this site is perfect for the machine and our cats prefer it over the old one. The litter robot has a wonderful blue night light so the cats can see what they are doing. We are now recommending them to everyone we know with a cat. Yes they are expensive at first but they are well worth it. We have more time to play with them instead of cleaning up! And the saleswoman is very helpful and goes out of her way to help you.
No more bending, no more scooping, no more odour---just an amazing product that not only does all the work for me, but also keeps our Russian Blue entertained when it rotates. I've tried several cat litter systems, both automatic and manual, and this is without a doubt the outright winner! The initial cost is very quickly offset by the regular savings on cat litter, and the back-up service is exceptional. I highly recommend this product and feel very fortunate that we now have an Australian distributor who offers free shipping.
Very happy with this item. Working well and easy to clean!
The water fountains are great, especially that you can just pick up and change the water and clean easily, without unplugging.
I love the clumping litter btw. It keeps everything so much cleaner. It makes an amazing difference.
Upgrade was reasonably simple for me, although it's long and involved enough I wouldn't recommend it to anyone who doesn't enjoy that type of activity. The instructions and video are perfect.
App setup was actually one of the easiest I have setup before. (But my router has both enabled at once and I typically put all "smart" devices on 2.4ghz and reserve the 5ghz for mobile, so just prepared / avoided any issues).
My cats are not yet 1 year, so they jumped in immediately and it was just a matter of reducing the frequency of cleaning their old litter box to convince them to stop using it as a sandpit and properly transition them (the older litter smell no doubt helped).
I have tried lots of different types of cat litter and this is by far the BEST. My cats love it. There is less dust, less mess and its very clean. Love this brand. Thank you!
Hello, we have success !!!!!
Our litter robot is operating again ???????????? yay sooooo happy.
Instructions were easy to follow and it was rather simple.
(DFI DIY repair)
The gate is working great, we have a cat that ‘sometimes uses the box otherwise the floor’ but when he does use the box he sprays litter everywhere this has seem to stop him now ????
Had a minor issue with the DFI a couple of weeks back after 3 years of fuss free cleaning. But the Cat Evolution team were very helpful in diagnosing and fixing the issue. I got the replacement part fairly quickly and the instructions on replacing the faulty part were very clear. Couldn’t recommend this company highly enough. Thank you very much!!
This litter robot is seriously the most important thing in my house because I work 12 hour shifts and it's nice to know my babies have somewhere clean to poop.
WE ARE AUTOMATIC.
Thank you for everything you have done helping get my cat toilet back up and running so quickly. Postage time was excellent and instructions on how to change the DFI out easy enough to follow.
Have a great day and keep on smiling
Appreciated from Kaylene & 5 beautiful sphynx cats
Received my Litter Robot along with a WiFi Connect kit. I opened the kit up to find a set of well documented and photographed instructions - it looked daunting, but actually it was very easy to follow, and in short order i was switching the power on, scanning the QR code and connecting to the litter Robot. It's been a week now and both my cats have taken to using the Litter Robot exclusively, they actually love watching it cycle, they watch it intently. I love not having to scoop every day, and the stats I'm getting from the mobile client are great, including alerts when it's time to empty the drawer. The support from the sales team has been great, the guides they give you before even shipping and the follow up afterwards is like customer service you don't often experience. Definitely 6 star experience and product as far as I'm concerned!
I have installed the new equipment and my litter robot is working beautifully again!
Thank you so much for your help. Your quick replies with good information and advice were fantastic.
The litter robot arrived on Friday without issue.
I sprinkled a bit of clumping litter into her tray on Wednesday (thanks for the tip on ALDI...could not believe how cheap it was) and just hours after setting it up, Luna started using her litter robot and the next day she completely abandoned the old (might I add dirty) litter box.
Just wanted to thank you for all your help - really appreciate it. I have also told all my cat-owner-friends great things about the product and your website.
I have been meaning to message you about the litter. It is perfect for my sphynx kitten.
I have my mat and I love it. It works a treat.
I love my litter robot and have found the type of litter works great with my Sphinx kitten.
Best investment!! Great service from you also. 5star service and product
Unfortunately we had an issue with the motor, but Mary had a new replacement one sent to us ASAP. The cats are very happy again. It was very easy to replace the new with the old. Great product. Cats love it and so do I. Thanks again for the very professional service.
After trying all different clay litters in all of the Litter Robots we have had over the years, this has been the best so far. It is also the only one that we will be buying in the future. The small balls are easy on our ragdolls paws and so far they have not been trapped in her paws like the other we have tried. The odour control is fantastic with no smell coming from the robot even after 1 week. I would highly recommend this product for anybody that needs a cat litter that works by trapping the smell in their Litter Robot.
Thnx again for all the advice, it was invaluable,
I checked the sensors with phone camera they were working good
I located the pinch sensors and they were corroded really bad I took
them out and cleaned them with a steel brush got them shiny again and
now the Light has stopped flashing every time I do a cycle!! ????
thnx again so much for your help this machine has really changed our lives!
The best money I’ve ever spent! It’s so good for busy people who don’t have a lot of time and the cats love having a fresh tray of litter to use each time. Super easy to set up and use and the customer service I’ve received from cat evolution is outstanding. Highly recommend purchasing the litter robot through these guys !!!!