Cat Evolution is one company I can deal with and not have a headache with! Which is very rare these days.
Michelle O.
2019-08-05
I’m wanting to say a HUGE Thank You for your brilliant customer service.
I had so many questions before I purchased and all were answered promptly.
My order arrived in record time and extremely well packed.
My two Ragdolls love this machine.
The minute it arrived they were in it. They now run to it when they hear it going so they can watch it going around ????
Thanks for everything x
Joolz
2019-09-04
Hi Mary. Thanks again for helping me today. You have been so kind helping us buy a cat robot but also after when we have had questions. Your care for your customers is so lovely and refreshing.
Amy K.
2019-06-26
Your service is the second to none amazing and it's an absolute pleasure dealing with you every time.
Lynsey P.
2019-06-14
We love our Litter-Robot and highly recommend it to anyone with cats. We had a problem with the cycle not functioning properly, and Mary from CatEvolution was absolutely fantastic in helping us resolve the issue, and it is now functioning perfectly. The ongoing customer care and support is excellent. We cannot recommend CatEvolution enough
Katie
2019-04-16
Thank you for all your help your customer service has been second to none
Sarah-Jane F.
2019-03-27
A week ago I finally invested in a Litter Robot... I feel like one of those snake oil salesman .... OMG it’s seriously life changing, with 4 cats, one being a big 9kg Bengal boy, I was cautious, thinking there may not be enough room for his size, trust me, he and his mates could have a party in there.
Being time poor with running my own business, & a broken wrist since before Xmas (that was the deal breaker!)
& me being the family pooper scooper, I agonized over justifying the cost, let me say, it’s been worth every bit of it, sanity saved, not scooping out poop twice a day on knees using the only good hand I’ve got, it’s been a godsend.
A huge Thankyou to a friend for traveling before me & pretesting litters etc, it’s one of the best labour saving decisions I’ve possibly ever made.
Litter Robot you rock.
Did I mention it has a soft night light ?????
& within two minutes of putting it in the space where the litter tray was, Babou the Bengal used it, within an hour all of them had used it just by showing them it was there.
Cant speak Highly enough about this product, do your yourself a favour, don't wait too long, I should have bought one 18 Months ago, now saving for a second one
Gaye Kalpus
2019-03-05
After having our kitten for a week I was already over scooping poop. Especially as he would seem to do one just as I was about to leave the house or in the middle of while I was cooking. After speaking to the breeder and reading so many positive reviews we decided to take the plunge. Our kitten took to it straight away with no issues what so ever. We had a little teething issue which was after a few days there was quite an odour coming from the machine. As it turned out it was the kind of litter we were using. I ordered the Cat Evolution Litter which is AMAZING! After giving the machine a good clean and starting from scratch with the new litter it has been odour free and I only have to empty once a week. This machine is worth its weight in gold. So easy to use, empty and clean. Heaps of great tutorials on youtube for tips on cleaning etc. I would highly recommend this product and the Cat Evolution Litter. I could never go back to a tray and scooping. Also thank you to Mary from Cat Evolution, her customer care is excellent!
Julia
2019-02-28
Thank you Mary for helping me out on a Sunday and promptly resolving my problem (a faulty part replaced as part of the warranty). I am extremely grateful as it would have been very difficult for me to find time to sort out the issue during weekdays due to a demanding job. You don't see customer service like this anymore. Thanks again!
Tom
2019-02-03
I bought the Litter Robot in 2017, as I was downgrading from a three-bedroom house in the country, to a 50sqm flat in the middle of the city.
At that time we had three cats! And the oldest - Bunbury our big old man British Blue - suffered from advanced kidney disease (so lots of weeing. Lots.)
A lot of research was done before committing to the Litter Robot, and while I had read through the FAQs and so was aware of potential concerns with large urine deposits, ultimately I decided it was the best option for our new life.
And it was the perfect choice!
The cats became accustomed to it within a week or so (transitioning from standard trays); the Robot could more than cope with Bunbury's toilet and the three cats - who would normally demand a tray each - all shared without a problem.
This past Christmas, nearly two years later, our unit malfunctioned. The service from Mary at Cat Evolution has been wonderful. The problem was easily identified, and I was very happy to do the repair myself. Mary sent the parts, I followed the instructions, and hey presto - peace has been restored in the flat!
I am very happy to recommend the Litter Robot to any feline family, it is such a civilised solution for a cat's toilette!
che ers,
Sandra, Cordelia, and Evie (vale Bunbury).
Sandra Bruce
2019-01-31
Having an issue getting our Litter Robot open air completely clean was proving an issue and thought it might be the liner which Mary was going to replace under warranty. She kindly offered to do the dismantle to swap it over and realised it wasn't the liner at all. Due to one of my cats being an 'elevator' pee-er - there was a build up on some hard to reach places. Mary thoroughly cleaned the globe and gave me a face to face tutorial on how to reach those hard to find spots!
Love our Litter Robot and the amazing customer service we receive from Cat Evolution!
Melissa Pemberton
2019-01-30
Thank you. Your follow up customer service is the best customer service I think I have ever experienced.
Susan E.
2019-01-24
Amazing!!!
What a wonderful thing not to have to deal with emptying litter trays especially with 3 cats,
I empty the tray every second day as it is used alot
One of my cats is blind and dosnt like change but it did not take her long to adapt to the automatic robot.
I was concerned about spending so much $$$
but I have already noticed a difference in litter usage and to not have to pick up another litter tray
Definalty a great investment and would recommend it to anyone wanting to look for a better alternative.
Meg
2019-01-21
Thank you for your great customer service. Products fault and that is out of your control but you have been really easy to deal with and have made the process as easy as possible so thank you :)
Michelle O
2018-12-11
Late this year I had to take my daughter s cat robot to be looked at. It was a great service, within half a hour, the robot was fixed.
Picked it up and returned it to my daughter, well what a dream working again as new.
Had a great service and email advice all the way.
Carla Dundo
2018-12-08
The litter robot is a fantastic product, unfortunately our older cat did not take to it. Mary was so helpful and efficient when we decided to return the unit after a couple of months. There was no issue with return and everything was handled very smoothly. Thanks so much.
Kate
2018-10-05
Mary did a fantastic job of identifying the problem and fix it instantly even if the machine is out side of its warranty.
Thank you Mary.
Highly recommending the litter too, not only it is not dusty, it is highly odourless, much better than the other litter offered by Petbarn or City Farmers.
Justin
2018-10-03
Hi Mary, I have to say your customer service is amazing.
Thanks again for great service.
Deb H
2018-09-28
My sincere thanks for replacing the unit… and making the process so smooth ! … Our cat is now drinking from the new unit … and it’s almost silent in comparison !
So we are very happy with the unit in it’s intended operational state and value your exemplary customer service.
Aymeric D
2018-09-19
There is great support when issues with the litter robot arise. Fast email replies, and easy steps to resolve any issues. We are very happy with the support.
Thuy
2018-09-19
I have purchased the litter robot and the cat tower. Plus supplies of the clumping litter. I am very happy with the products. The litter robot is amazing. And the cat tower is such a clever design - good quality wood and very cleverly designed for easy construction. Pricey but worth it in view of the quality. Can’t recommend this company enough. Everything is easy and fast delivery. And the customer service from Mary is great
Sharon
2019-04-16
I have purchased the litter robot and the cat tower. Plus supplies of the clumping litter. I am very happy with the products. The litter robot is amazing. And the cat tower is such a clever design - good quality wood and very cleverly designed for easy construction. Pricey but worth it in view of the quality. Can’t recommend this company enough. Everything is easy and fast delivery. And the customer service from Mary is great
Sharon
2018-09-17
Cannot fault Mary’s prompt, genuine service at all. She was so helpful and responsive to all my questions, best customer service I’ve ever received. Puts a lot of faith in the product you’re buying when you receive such fantastic communication.
As for the Robot, my cat absolutely loves his new domain and we can’t complain either! No nasty smells and it is making our lives so much easier!!
Thankyou Mary for all your help,
Adriarna & Bartok.
Adriarna
2018-09-11
I rang Mary at Cat Evolution in regards to getting another liner for my litter robot (My cat doesn't know how to bury his business properly and scratched his way through the liner over the course of a year - pretty tough durable liner though!) and she was amazing with assisting me in ordering a new one and with the instructions on installing it. Mary put the order in on the same day and it was delivered in 4days afterwards :) AND she Kindly put this under warranty for us. AMAZING! I cannot thank her enough for making this such an easy process.
Th e fitting of the liner was super easy and took me roughly 20 minutes - including cleaning of the robot during the process.
We just love our litter robot. We have three cats using it and they love it! Highly recommend and well worth the money. Amazing product!
Michelle Carter
2018-09-04
Expensive yes.....worth it definitely!!!! with a multi cat house household this device is a lifesaver reducing odour, tracking and only emptying tray once a week.......our only disappointment has been we couldn't afford another one for our upstairs cats.
Neal
2018-08-17
it’s a wonderful product backed by equal service.
Fran X
2018-08-16
Your customer service is outstanding!! I'm happy to let everyone know how good you guys are .
Craig D
2018-08-10
The robot is THE BEST !!! It has totally transformed my life and enjoyment of my 2 fur babies moving into a pet friendly apartment after being outdoor cats. I can't imagine life with cats in an apartment without the robot now - it definitely was the best investment ever. It seems an expensive outlay initially if you have never had one, but it has paid for itself time and time again. So litter efficient, so clean, to easy to use, there is no smell and I can leave the cats alone for long weekends without worry having an automatic feeder too. I can change the bag weekly with two cats!!! Any questions, and the back up service from Mary is unbelievable - no question is too much trouble and responses are quick. For me it was an impulse order on a Sunday night and by Wednesday it had arrived and all in place to go! The cats transformed easily and also love it as its always clean for them. Can't recommend it more highly.
Wendy
2018-08-07
Having had australia post screw up my delivery for 2 weeks, I emailed these guys in evening on Saturday. Shockingly I had a lovely lady respond almost instantly and assured me it would be dealt with on Monday. Today (Monday) I was amazed to get a call this morning from a wonderful lady telling me the whole thing was fixed and my order would be delivered tomorrow.
I must say Cat Evolution could teach many MANY company's how to do bizz.
They are some of the nicest most professional people I've ever dealt with.
My litter robot and soon to be auto feeder are two of best purchases I think I've ever done.
Thank you guys so much, and my cat Zana thanks you too :)
Andrew Neilson
2018-07-16
Hi. I just wanted to say thank you for the delivery which I received today. The process was incredibly efficient
Sharon D
2018-07-06
I am disabled and had minor issues with one of the products. Well, the after sales service was second to none. I strongly recommend purchasing any product from Cat Evolution. This is a company leading the field in innovation, simplifying our daily chores with industry leading automatic gadgets. Get behind this company and support there next innovation, I am. You won't be disappointed and if you are, they can fix that for you if need be.
It's always great to buy a product, but getting after sales service is another story. This company will go a long way and will revolutionize our lives, WATCH THIS SPACE.
Rega rds,
Danny B
Danny B
2018-06-19
I had to reconnect my 2 Smart Feeders to a new router and had technical problems doing so
I emailed Cat Evolution on Saturday not expecting a response until Monday, or if they were like most Australian companies not until the end of the week, if ever. However, to my surprise, Ken replied within 30mins and continued to troubleshoot until Sunday afternoon when we got the issue sorted
I have nothing but praise for their excellent customer service. They went above and beyond to help me find a solution. I only wish more Australian companies treated their customers like this
Craig
2018-06-03
I work night shifts & I like nothing more than coming home & spending quality time with my 3 cats.
I get to do that now with my litter robot.
Previously I would come home & spend up to an hour each day cleaning & restocking our 4 trays.
That extra hour per day spent with my furbabies now is priceless!
Sarah Graham
2018-05-17
Its fantastic best money I ever spent, also have to say that response to my queries has been great, have recommended it to my friends.
Thanks for a great product and first class service.
Robert Williamson
2018-04-28
I purchased the litter robot 2weeks ago, and it has changed my life. I no longer get up in the morning and clean litter, or as soon as walk in after work. I was patient with my cats, and now they both use it willing as it is always clean. It's a life saver. The added bonus is the customer service. Brilliant.
Kristen
2018-04-28
This is honestly my favourite purchase this year! Took two days to transition my adult Sphynx from the litter box to the Litter Robot, works a charm and he loves it,, as do I, no more litter box smell, zero, and no more scooping. Thank you much Cat Evolution for a great sales experience, super quick shipping and all in good order.
LisaM
2018-03-16
Cat Evolution provides the ever best experience for the LItter Robot. My cat failed to transit successfully to use the Litter Robot after few weeks trial. The return process and speed is amazing. The handling people provided very professional advise, instruction and service to me. Great product, great people.
Christie Ye
2018-03-01
We've had our Litter Robot for a year now and I absolutely love it! Can't imagine life without it. I love cats, but I don't love litter and this solved all of the problems. It also allows us to go away for 2 or 3 nights without having to put our cats into boarding kennels (as we have an automated feeder and waterer as well). I have had 1 warranty claim and was totally satisfied with the service I received. All sorted within 2 days. Can't fault the robot or the service. What a great invention!
Kerri
2018-02-06
Whilst a lot of us gulp at the price of the litter robot, we quickly become dependent on it and wonder how we'd ever lived without it. When my 14mth old litter robot started to play up recently I was devastated and a little scared how much it was going to cost. I got in contact with Cat Evolution to request some help. And help I got ! Mary was fantastic, responding immediately and genuinely dedicated to solving the issue and getting me back on 'automatic'. The level of service and follow up was second to none, talking through different options with me to try at home and sending replacement parts, and I never felt like my issue was a frustration to them. This was customer service at its very best ! Many thanks to Mary and the Cat Evolution team !
Tania
2018-01-29
We have had our robot for about a year now, we have four cats that have all adapted without a problem. We had an issue with our robot after a few months. Despite all of Mary’s excellent knowledge it just didn’t want to work.
We needed to send the robot back for repair or replacement which scared me. I didn’t want to be without it. Turns out I didn’t have to. Within a couple of days a courier was here with a replacement and took the problem one back with him.
There was never any hesitation or questions about it being returned, only an apology for the inconvenience.
Not only is this robot magnificent, knowing that if any thing does go wrong we are in good hands with the product knowledge and customer care shown by Mary
Keep up the good work
Sharryn DD
S. Davey
2018-01-19
We have had our robot for about a year now, we have four cats that have all adapted without a problem. We had an issue with our robot after a few months. Despite all of Mary’s excellent knowledge it just didn’t want to work.
We needed to send the robot back for repair or replacement which scared me. I didn’t want to be without it. Turns out I didn’t have to. Within a couple of days a courier was here with a replacement and took the problem one back with him.
There was never any hesitation or questions about it being returned, only an apology for the inconvenience.
Not only is this robot magnificent, knowing that if any thing does go wrong we are in good hands with the product knowledge and customer care shown by Mary
Keep up the good work
Sharryn DD
S. Davey
2019-04-16
I was a bit disbelieving when I bought this unit but needed to try something to help my Asthma. So after getting it delivered (very quickly I might add), within an hour my little Russian Blue had started to inspect it. By time another hour had gone by she had used it an was after that hooked. Got to say I live it. Yes its expensive but it takes away a lot of messing around an the room is cleaning with it.
VERY HAPPY!! Would and have recommended it to everyone I know with cats.
Andrew Neilson
2017-12-25
CatEvolution are professional, lovely to deal with.
The litter robot is AMAZING!!!
I have 2 persian cats at home, I cant stand cleaning the standard trays every day, but with the litter robot, SO CLEAN and EASY, no dealings with poop anymore! I empty the tray maybe once a week, clean the robot once every 2-3 months. Everyone is happy
Nikki
2017-10-12
Thank you Mary for your stellar customer service with my recent repair issue!
Much to my horror (and the horror of my two little feline babies) my indispensable Litter Robot III developed a sensor problem last week. Despite having purchased my unit overseas before they were available in Australia, Mary not only solved the problem quickly and painlessly, but also ensured that the part was covered under warranty!! She sent through detailed instructions on how to make the repair ourselves, and we replaced the part with a few minutes work.
Absolutely the best customer service you could ever ask for, and within less than a week, we were all back up and running again, and the unit is making our litter lives a pleasure once again!!
Thank s again Mary and all the team at Cat Evolution - I cant speak highly enough of you or the Litter Robot III!
Libby Pashley
2017-09-14
We have been loving our Litter Robot for the last 6 months (in QLD). It has made life easy (cleans itself, we don't have to touch litter daily, does not smell) and the cats have no problems using it at all. However, when it developed a fault, we were so so disappointed. I immediately contacted Mary (via the email on website) even though it was a Sunday. We gave her a thorough account with photos of the problem. I hadn't expected anything to happen for a few weeks (as one usually expects these days) and was dejectedly getting ready to go back to the old tray method. Well, I was very wrong! Mary responded on the Sunday and by that Tuesday (2 days later), we had received a replacement Litter Robot- brand new and in working order (from WA). The speed was incredible and we were not inconvenienced at all. Mary made it so easy. We packaged up the old one and the Catevolution courier collected it later that week. I am absolutely amazed and congratulatory on such a speedy, efficient and effective service. The Litter Robot may initially seem to some as if it is a steep investment, however, it is so well supported by Mary and the team at Catevolution that I would consider it very low risk. Not only that, but, it pays for itself easily by how luxurious it is not to be grovelling in the litter tray a couple of times a day. It is an awesome machine backed up by absolutely excellent service and it is so nice to be 'back on automatic' again. Thank you!
Alex
2017-09-03
I am so happy that I made the investment in this machine a busy lifestyle and two cats in the house the Litter Robot has made life so much easier
Libby Sharpe
2017-08-07
Hey there.
Thanks for emailing to check. We installed the new sensor a couple of days ago and I've just been monitoring the litter robot to see if its back to normal.
And good news! Its now back to normal and sensing both of my cats. We are very happy.
Thanks so much for your help. You have been very supportive as well as solve our issue very quickly. We are very pleased with your service.
Thuy
2017-08-03
We have had our litter robot for a month now and absolutely love it .
We had a little issue with the shield at the start and Mary was so helpful and replaced it very quickly
So nice to have such great fast customer service before and after you buy a product
We have 2 Sphynx who use a lot of litter lol but not anymore this has saved so much money on litter & time no more spending ages cleaning out litter trays it's wonderful
It's seems like a lot of money but it's so worth it
We love it
Donna
2017-07-23
Thanks so much Cat Evolution for chasing up the litter that went missing (courier service issue - nothing to do with Cat Evolution) - everything has now arrived safely and we couldn't be happier with the great level of personal service - unusual to find nowadays, as well as the products.
I would definitely recommend this product and your company to other cat lovers worried about leaving multiple cats unsupervised for a short while. Thanks for working so hard to provide great products and personal services that allow us to spend time enjoying our cats.
Audrey
2017-05-10
We made the race decision to invest in one of these and it arrived a few days after we ordered it (which is never the case when you live in Darwin). Our 2 largest boys took to it straight away and we very intrigued with the fact that it moved. The smallest and youngest boy took a little longer to feel comfortable with it, but now there's no looking back for us... With our old litter in the robot we noticed that there was a fair bit of residue left in the barrel, but the premium litter works so well, that there is basically nothing left after a clean cycle. There is also no odour and it has made having 3 cats so much less of a chore... I would highly recommend both of these products.
Leah
2017-05-01
Absolute fantastic product, no more bending 3 times a day to pick up litter, no more smelly rooms, no more frequent dirty work.
Both rag doll cats love it, adopt it in a very short time. My only suggestion is to use premium litter with the robot for best result.
Lastly, excellent customer support.
Justin
2017-02-23
It arrived today, I must say I was concerned I'm buying such an expensive unit for litter but this email reassured me that I had made the right decision not only have I received a premium product but it arrived within 3 days within purchase plus the service provided with this email was above and beyond.
In a word of faceless transactions you have made this a very positive experience thank you.
Hopefully the unit prevents my fussy cat going to the toilet everywhere but the litter tray and I get to have a world of easy clean up too.
Thanks again, really impressed
Tim
2017-02-18
What a winner!!!! Nick named by friends the R2-D-Poo is awesome. We have two ragdolls that are indoor cats and the litter tray is in the laundry which is the back door entry. After a day at work or been out and when you open the door the smell was pretty nasty especially in warm weather. Not anymore!!!! Our cats took no time in using it both jumped in on the first day at home. Well worth spending the $$$ to get a great efficient product.
Kym
2017-02-06
I purchased the Litter Robot in hopes that it would ease the litter duties of my 3 rescued kitties, and at first though there was hesitation i thought it was going to work. Unfortunately, we got close to the 90 day trial and it was clear that their personal choices was that of their previous litter and position. I contacted Mary and she was the standard of customer service that one hopes for, very accommodating and understanding, and helpful in the returns process. I had not used a courier service before, but once i found one that took this size package, they came and picked it up, easy. Refund was given after arrival back at their warehouse. I wish my cats had taken to it, but that i could get a refund is what made this great product stand out.
Kat
2017-01-27
Everything as described!Very happy customers. Thank you for distributing this in Australia. Amazing customer service! Thank you Mary! Happy holidays from our cat family
D.
2016-12-13
Mary,thank you.You have been amazingly accessible and helpful.Much appreciated.
Anne Cohn
2016-12-10
I had a slight issue with my Litter Robot not cycling after my cat exited the unit, and after every cycle, it would indicate that the drawer was full. I contacted Mary who responded almost immediately and provided a few helpful hints to try fix the problem. In the end, after having the unit unplugged for roughly one hour, then pressing the reset button seemed to solve the problem, I haven't had a problem since. Great product and even better customer service!
Sheldon
2016-11-30
Mary was a delight to deal with. She was extremely helpful with setup of the robot. Great product too!!
Nathan
2016-11-14
We have five cats so cleaning up litter is big part of our day. We ordered two litter robots with steps and are amazed at how good they are. Our cats took just 4 days to start using them regularly and they LOVE to watch them rotate. The cat litter on this site is perfect for the machine and our cats prefer it over the old one. The litter robot has a wonderful blue night light so the cats can see what they are doing. We are now recommending them to everyone we know with a cat. Yes they are expensive at first but they are well worth it. We have more time to play with them instead of cleaning up! And the saleswoman is very helpful and goes out of her way to help you.
Tania
2016-11-03
No more bending, no more scooping, no more odour---just an amazing product that not only does all the work for me, but also keeps our Russian Blue entertained when it rotates. I've tried several cat litter systems, both automatic and manual, and this is without a doubt the outright winner! The initial cost is very quickly offset by the regular savings on cat litter, and the back-up service is exceptional. I highly recommend this product and feel very fortunate that we now have an Australian distributor who offers free shipping.
Julie Magnolia Cass
2016-11-02
Connect Upgrade Kit
The litter robot is doing well. Two of my three cats were scared of it at first, but they all seem to be using it now. Also I received the wifi upgrade kit and have installed it without any worries.
Damo C.
2020-02-20
Automatic Litter-Robot III Open Air
The litter robot is doing well. Two of my three cats were scared of it at first, but they all seem to be using it now. Also I received the wifi upgrade kit and have installed it without any worries.
Damo C.
2020-02-20
Automatic Litter-Robot III Open Air
Mary and Ken are rockstars. My 3 cats took to the litter robot first day. Hate regular litter bins now. Had small issue with unit. Mary and Ken went beyond to help. Cats are happy with unit and Mary and Ken provide customer service to nth degree. The 5 of us can't thank you enough. We will be back for more definitely
Per Anderson
2020-02-19
Automatic Litter-Robot III Open Air
I was a little sceptical at first with the price and wondered was it really worth it, Well yes its the best device we have purchased in a long time we have had ours for only a couple of months now and absolutely love it and so do our two cats, They both adapted to it with in two days and now have a clean litter tray every time. The unit works just like they say and comes complete ready to go out of a really big box, and saves heaps of money on cat litter. I would highly recommend this device even if I only had one cat I would still purchase it. The unit makes life so much easier for busy cat owners and so much better for your cats, expensive but fantastic !
Mat Steel
2020-01-30
Automatic Litter-Robot III Open Air
I brought the litter robot about a year ago now. I was hesitant at the initial cost, but must say I have not regretted that cost once since. Money well spent, it is fantastic. I love cats, but I can’t stand the smell of cat poo. The litter robot reduces the smell to almost nothing.
Staff at cat evolution are always extremely helpful. And a year on and my litter robot is still working perfectly.
Sharlee
2020-01-28
Premium Clumping Cat Litter 18kg
Another wonderful product is the Premium Clumping litter. At first I was a little sceptical due to the price, but after using it for the first time I was sold! It has no dust at all, well none that I noticed. It is extremely quick to absorb, and is truly unscented. I was using different litter that I thought was okay, but realised how truly dusty it was compared to cat evolutions product. So now I can't go back to the old one.
Sammii T.
2020-01-20
Litter-Robot III Connect - Grey
I purchased the litter-robot connect about a month ago and am absolutely in love!! Firstly, the customer service from Mary was some of the best I have received. She was so helpful with all the questions I had before purchasing and then during set-up and transition, and some trouble shooting I had. Mary always added extra advice and suggestions along the way to make the whole transition from litter trays to the robot stress free.
I have 2x British Shorthair kitties, one is an adult and 9kg, and the other still a kitten but already almost 5kg. I was initially a bit nervous they wouldn't like the smaller space, as I had the largest jumbo hooded ones you could buy, it was like a private sand pit to them, but thankfully they happily transitioned after a few nervous inspections and sniffs, after 2 weeks they were both more than happy with the new loo. One of the best things bout the robot is not having to bend down to scoop morning and night, I just wait for the robot to tell me to empty the tray and its done in a couple of minutes. There is absolutely no smell, and I just love it! I particularly love the nice Grey colour too. It looks very classy.
You won't be disappointed in buying a litter robot for your cats, it is truly an amazing product, and comes with some of the best customer service you could ever ask for.
Sammii T.
2020-01-20
Automatic Litter-Robot III Open Air
I purchased the litter-robot connect about a month ago and am absolutely in love!! Firstly, the customer service from Mary was some of the best I have received. She was so helpful with all the questions I had before purchasing and then during set-up and transition, and some trouble shooting I had. Mary always added extra advice and suggestions along the way to make the whole transition from litter trays to the robot stress free.
I have 2x British Shorthair kitties, one is an adult and 9kg, and the other still a kitten but already almost 5kg. I was initially a bit nervous they wouldn't like the smaller space, as I had the largest jumbo hooded ones you could buy, it was like a private sand pit to them, but thankfully they happily transitioned after a few nervous inspections and sniffs, after 2 weeks they were both more than happy with the new loo. One of the best things bout the robot is not having to bend down to scoop morning and night, I just wait for the robot to tell me to empty the tray and its done in a couple of minutes. There is absolutely no smell, and I just love it! I particularly love the nice Grey colour too. It looks very classy.
Another wonderful product is the Premium Clumping litter. At first I was a little sceptical due to the price, but after using it for the first time I was sold! It has no dust at all, well none that I noticed. It is extremely quick to absorb, and is truly unscented. I was using different litter that I thought was okay, but realised how truly dusty it was compared to cat evolutions product. So now I can't go back to the old one.
You won't be disappointed in buying a litter robot for your cats, it is truly an amazing product, and comes with some of the best customer service you could ever ask for.
Sammii T.
2020-01-20
Automatic Litter-Robot III Open Air
The new Cat litter robot is fantastic! its working great so far :)
No need for scooping and hardly any mess, Keeps the area clean!
Chitra S.
2020-01-20
Automatic Litter-Robot III Open Air
Love my litter robot cat evolution has been so helpful, she answers my question/emails really fast. It's been such a long time since I have seen that kind of excellent customer service.
Pat H.
2020-01-20
Automatic Litter-Robot III Open Air
Cats can scratch through the rubber so that was a downright lie.
REPLY
Dear Krysta, thank you for the review, and sorry to hear you have had an issue.
The liner is generally covered by warranty, as rated for Maine Coons, so would you mind emailing with contact details to sales@catevolution.com.au providing your purchase details and photos of the damage so I can review for you?
I look forward to your email and getting your issue resolved
Krysta
2020-01-19
Automatic Litter-Robot III Open Air
Awesome support Thanks so much
Sue L.
2020-01-17
Automatic Litter-Robot III Open Air
Best thing ever !!! We have 2 and l also purchased one for my parents
Belinda B.
2020-01-16
Automatic Litter-Robot III Open Air
Worth every cent I have 6 inside cats and it handles them with ease couldn't live without it absolute life changer
Heather T.
2020-01-16
Automatic Litter-Robot III Open Air
Thanks Mary for quick response, both written and by phone. Your after sale service , commitment response is second to none. I give a 5 STAR PLUS rating. All the best to you regards Ray
Ray
2020-01-16
Automatic Litter-Robot III Open Air
We are very happy with this excellent easy job, less work Before was smell, litter thrown away every day. Now no worry, when the flash light ready, just throw. Best job... worth it :-)
Teresa Gray
2020-01-15
Automatic Litter-Robot III Open Air
Thank you, for all your wonderful support and speedy postage. The motor arrived today and I have installed it. It is up and running again. Oh how I have missed it. ????
It was very easy to do.
Sharen T.
2020-01-13
Automatic Litter-Robot III Open Air
I’ve already rated the robot as amazing; had it nearly a year. It wasn’t until we had a fault that we really saw the benefit of it and how we’d become very reliant on it!
The repair service offered was excellent. We did follow instructions from Mary to try and fix it ourselves, however didn’t work. Mary sent us a replacement base which was received in 48 hours and all back up and running again.
Thank you again Mary for your help!
Christine
2020-01-11
Automatic Litter-Robot III Open Air
I thought I would send a photo of my cats when the Litter Robot arrived. As you can see they were both very interested in it and used it straight away. This product is awesome and it has made life so much easier. They both like to stick their heads in and watch the cleaning cycle. They both love it.
Caryn .
2020-01-08
Automatic Litter-Robot III Open Air
I am not sure how cat owners (hang on cats own us!) can do without the LR. I purchased my LR to arrive a few days before I picked up my kittens. I purchased it based on all the excellent recommendations on this page. A few hundred people can’t be wrong! We had it in “manual mode” until they hit the recommended weight to activate the LR. Even in manual mode it was easier to manage than multiple kitty litter trays. After swapping over to auto mode I had a slight hiccup. I rang Mary and the problem was resolved quickly and efficiently. Have to say Mary provides the best customer service ever. I personally think it is value for money and will not hesitate to replace it when the time comes. The video have been helpful and even doing a deep clean is not hard or time consuming.
Christine Grahame
2020-01-02
Automatic Litter-Robot III Open Air
Beyond amazing customer service!! Absolutely best customer service I have ever experienced!
I had an issue with the motor in my base and Mary sent out a replacement base asap. Mary you were an absolute lifesaver so close to Christmas. Thank you so much for resolving my issue so promptly.
I picked up the replacement base Christmas Eve so I could spend Christmas day relaxing and not scooping!
Cherie
2019-12-30
Automatic Litter-Robot III Open Air
Cats are loving it, we are too.
Expensive, but worthwhile product.
Incredibly satisfied so far.
Cat Evolution is one company I can deal with and not have a headache with! Which is very rare these days.
I’m wanting to say a HUGE Thank You for your brilliant customer service. I had so many questions before I purchased and all were answered promptly. My order arrived in record time and extremely well packed. My two Ragdolls love this machine. The minute it arrived they were in it. They now run to it when they hear it going so they can watch it going around ???? Thanks for everything x
Hi Mary. Thanks again for helping me today. You have been so kind helping us buy a cat robot but also after when we have had questions. Your care for your customers is so lovely and refreshing.
Your service is the second to none amazing and it's an absolute pleasure dealing with you every time.
We love our Litter-Robot and highly recommend it to anyone with cats. We had a problem with the cycle not functioning properly, and Mary from CatEvolution was absolutely fantastic in helping us resolve the issue, and it is now functioning perfectly. The ongoing customer care and support is excellent. We cannot recommend CatEvolution enough
Thank you for all your help your customer service has been second to none
A week ago I finally invested in a Litter Robot... I feel like one of those snake oil salesman .... OMG it’s seriously life changing, with 4 cats, one being a big 9kg Bengal boy, I was cautious, thinking there may not be enough room for his size, trust me, he and his mates could have a party in there. Being time poor with running my own business, & a broken wrist since before Xmas (that was the deal breaker!) & me being the family pooper scooper, I agonized over justifying the cost, let me say, it’s been worth every bit of it, sanity saved, not scooping out poop twice a day on knees using the only good hand I’ve got, it’s been a godsend. A huge Thankyou to a friend for traveling before me & pretesting litters etc, it’s one of the best labour saving decisions I’ve possibly ever made. Litter Robot you rock. Did I mention it has a soft night light ????? & within two minutes of putting it in the space where the litter tray was, Babou the Bengal used it, within an hour all of them had used it just by showing them it was there. Cant speak Highly enough about this product, do your yourself a favour, don't wait too long, I should have bought one 18 Months ago, now saving for a second one
After having our kitten for a week I was already over scooping poop. Especially as he would seem to do one just as I was about to leave the house or in the middle of while I was cooking. After speaking to the breeder and reading so many positive reviews we decided to take the plunge. Our kitten took to it straight away with no issues what so ever. We had a little teething issue which was after a few days there was quite an odour coming from the machine. As it turned out it was the kind of litter we were using. I ordered the Cat Evolution Litter which is AMAZING! After giving the machine a good clean and starting from scratch with the new litter it has been odour free and I only have to empty once a week. This machine is worth its weight in gold. So easy to use, empty and clean. Heaps of great tutorials on youtube for tips on cleaning etc. I would highly recommend this product and the Cat Evolution Litter. I could never go back to a tray and scooping. Also thank you to Mary from Cat Evolution, her customer care is excellent!
Thank you Mary for helping me out on a Sunday and promptly resolving my problem (a faulty part replaced as part of the warranty). I am extremely grateful as it would have been very difficult for me to find time to sort out the issue during weekdays due to a demanding job. You don't see customer service like this anymore. Thanks again!
I bought the Litter Robot in 2017, as I was downgrading from a three-bedroom house in the country, to a 50sqm flat in the middle of the city. At that time we had three cats! And the oldest - Bunbury our big old man British Blue - suffered from advanced kidney disease (so lots of weeing. Lots.) A lot of research was done before committing to the Litter Robot, and while I had read through the FAQs and so was aware of potential concerns with large urine deposits, ultimately I decided it was the best option for our new life. And it was the perfect choice! The cats became accustomed to it within a week or so (transitioning from standard trays); the Robot could more than cope with Bunbury's toilet and the three cats - who would normally demand a tray each - all shared without a problem. This past Christmas, nearly two years later, our unit malfunctioned. The service from Mary at Cat Evolution has been wonderful. The problem was easily identified, and I was very happy to do the repair myself. Mary sent the parts, I followed the instructions, and hey presto - peace has been restored in the flat! I am very happy to recommend the Litter Robot to any feline family, it is such a civilised solution for a cat's toilette! che ers, Sandra, Cordelia, and Evie (vale Bunbury).
Having an issue getting our Litter Robot open air completely clean was proving an issue and thought it might be the liner which Mary was going to replace under warranty. She kindly offered to do the dismantle to swap it over and realised it wasn't the liner at all. Due to one of my cats being an 'elevator' pee-er - there was a build up on some hard to reach places. Mary thoroughly cleaned the globe and gave me a face to face tutorial on how to reach those hard to find spots! Love our Litter Robot and the amazing customer service we receive from Cat Evolution!
Thank you. Your follow up customer service is the best customer service I think I have ever experienced.
Amazing!!! What a wonderful thing not to have to deal with emptying litter trays especially with 3 cats, I empty the tray every second day as it is used alot One of my cats is blind and dosnt like change but it did not take her long to adapt to the automatic robot. I was concerned about spending so much $$$ but I have already noticed a difference in litter usage and to not have to pick up another litter tray Definalty a great investment and would recommend it to anyone wanting to look for a better alternative.
Thank you for your great customer service. Products fault and that is out of your control but you have been really easy to deal with and have made the process as easy as possible so thank you :)
Late this year I had to take my daughter s cat robot to be looked at. It was a great service, within half a hour, the robot was fixed. Picked it up and returned it to my daughter, well what a dream working again as new. Had a great service and email advice all the way.
The litter robot is a fantastic product, unfortunately our older cat did not take to it. Mary was so helpful and efficient when we decided to return the unit after a couple of months. There was no issue with return and everything was handled very smoothly. Thanks so much.
Mary did a fantastic job of identifying the problem and fix it instantly even if the machine is out side of its warranty. Thank you Mary. Highly recommending the litter too, not only it is not dusty, it is highly odourless, much better than the other litter offered by Petbarn or City Farmers.
Hi Mary, I have to say your customer service is amazing. Thanks again for great service.
My sincere thanks for replacing the unit… and making the process so smooth ! … Our cat is now drinking from the new unit … and it’s almost silent in comparison ! So we are very happy with the unit in it’s intended operational state and value your exemplary customer service.
There is great support when issues with the litter robot arise. Fast email replies, and easy steps to resolve any issues. We are very happy with the support.
I have purchased the litter robot and the cat tower. Plus supplies of the clumping litter. I am very happy with the products. The litter robot is amazing. And the cat tower is such a clever design - good quality wood and very cleverly designed for easy construction. Pricey but worth it in view of the quality. Can’t recommend this company enough. Everything is easy and fast delivery. And the customer service from Mary is great
I have purchased the litter robot and the cat tower. Plus supplies of the clumping litter. I am very happy with the products. The litter robot is amazing. And the cat tower is such a clever design - good quality wood and very cleverly designed for easy construction. Pricey but worth it in view of the quality. Can’t recommend this company enough. Everything is easy and fast delivery. And the customer service from Mary is great
Cannot fault Mary’s prompt, genuine service at all. She was so helpful and responsive to all my questions, best customer service I’ve ever received. Puts a lot of faith in the product you’re buying when you receive such fantastic communication. As for the Robot, my cat absolutely loves his new domain and we can’t complain either! No nasty smells and it is making our lives so much easier!! Thankyou Mary for all your help, Adriarna & Bartok.
I rang Mary at Cat Evolution in regards to getting another liner for my litter robot (My cat doesn't know how to bury his business properly and scratched his way through the liner over the course of a year - pretty tough durable liner though!) and she was amazing with assisting me in ordering a new one and with the instructions on installing it. Mary put the order in on the same day and it was delivered in 4days afterwards :) AND she Kindly put this under warranty for us. AMAZING! I cannot thank her enough for making this such an easy process. Th e fitting of the liner was super easy and took me roughly 20 minutes - including cleaning of the robot during the process. We just love our litter robot. We have three cats using it and they love it! Highly recommend and well worth the money. Amazing product!
Expensive yes.....worth it definitely!!!! with a multi cat house household this device is a lifesaver reducing odour, tracking and only emptying tray once a week.......our only disappointment has been we couldn't afford another one for our upstairs cats.
it’s a wonderful product backed by equal service.
Your customer service is outstanding!! I'm happy to let everyone know how good you guys are .
The robot is THE BEST !!! It has totally transformed my life and enjoyment of my 2 fur babies moving into a pet friendly apartment after being outdoor cats. I can't imagine life with cats in an apartment without the robot now - it definitely was the best investment ever. It seems an expensive outlay initially if you have never had one, but it has paid for itself time and time again. So litter efficient, so clean, to easy to use, there is no smell and I can leave the cats alone for long weekends without worry having an automatic feeder too. I can change the bag weekly with two cats!!! Any questions, and the back up service from Mary is unbelievable - no question is too much trouble and responses are quick. For me it was an impulse order on a Sunday night and by Wednesday it had arrived and all in place to go! The cats transformed easily and also love it as its always clean for them. Can't recommend it more highly.
Having had australia post screw up my delivery for 2 weeks, I emailed these guys in evening on Saturday. Shockingly I had a lovely lady respond almost instantly and assured me it would be dealt with on Monday. Today (Monday) I was amazed to get a call this morning from a wonderful lady telling me the whole thing was fixed and my order would be delivered tomorrow. I must say Cat Evolution could teach many MANY company's how to do bizz. They are some of the nicest most professional people I've ever dealt with. My litter robot and soon to be auto feeder are two of best purchases I think I've ever done. Thank you guys so much, and my cat Zana thanks you too :)
Hi. I just wanted to say thank you for the delivery which I received today. The process was incredibly efficient
I am disabled and had minor issues with one of the products. Well, the after sales service was second to none. I strongly recommend purchasing any product from Cat Evolution. This is a company leading the field in innovation, simplifying our daily chores with industry leading automatic gadgets. Get behind this company and support there next innovation, I am. You won't be disappointed and if you are, they can fix that for you if need be. It's always great to buy a product, but getting after sales service is another story. This company will go a long way and will revolutionize our lives, WATCH THIS SPACE. Rega rds, Danny B
I had to reconnect my 2 Smart Feeders to a new router and had technical problems doing so I emailed Cat Evolution on Saturday not expecting a response until Monday, or if they were like most Australian companies not until the end of the week, if ever. However, to my surprise, Ken replied within 30mins and continued to troubleshoot until Sunday afternoon when we got the issue sorted I have nothing but praise for their excellent customer service. They went above and beyond to help me find a solution. I only wish more Australian companies treated their customers like this
I work night shifts & I like nothing more than coming home & spending quality time with my 3 cats. I get to do that now with my litter robot. Previously I would come home & spend up to an hour each day cleaning & restocking our 4 trays. That extra hour per day spent with my furbabies now is priceless!
Its fantastic best money I ever spent, also have to say that response to my queries has been great, have recommended it to my friends. Thanks for a great product and first class service.
I purchased the litter robot 2weeks ago, and it has changed my life. I no longer get up in the morning and clean litter, or as soon as walk in after work. I was patient with my cats, and now they both use it willing as it is always clean. It's a life saver. The added bonus is the customer service. Brilliant.
This is honestly my favourite purchase this year! Took two days to transition my adult Sphynx from the litter box to the Litter Robot, works a charm and he loves it,, as do I, no more litter box smell, zero, and no more scooping. Thank you much Cat Evolution for a great sales experience, super quick shipping and all in good order.
Cat Evolution provides the ever best experience for the LItter Robot. My cat failed to transit successfully to use the Litter Robot after few weeks trial. The return process and speed is amazing. The handling people provided very professional advise, instruction and service to me. Great product, great people.
We've had our Litter Robot for a year now and I absolutely love it! Can't imagine life without it. I love cats, but I don't love litter and this solved all of the problems. It also allows us to go away for 2 or 3 nights without having to put our cats into boarding kennels (as we have an automated feeder and waterer as well). I have had 1 warranty claim and was totally satisfied with the service I received. All sorted within 2 days. Can't fault the robot or the service. What a great invention!
Whilst a lot of us gulp at the price of the litter robot, we quickly become dependent on it and wonder how we'd ever lived without it. When my 14mth old litter robot started to play up recently I was devastated and a little scared how much it was going to cost. I got in contact with Cat Evolution to request some help. And help I got ! Mary was fantastic, responding immediately and genuinely dedicated to solving the issue and getting me back on 'automatic'. The level of service and follow up was second to none, talking through different options with me to try at home and sending replacement parts, and I never felt like my issue was a frustration to them. This was customer service at its very best ! Many thanks to Mary and the Cat Evolution team !
We have had our robot for about a year now, we have four cats that have all adapted without a problem. We had an issue with our robot after a few months. Despite all of Mary’s excellent knowledge it just didn’t want to work. We needed to send the robot back for repair or replacement which scared me. I didn’t want to be without it. Turns out I didn’t have to. Within a couple of days a courier was here with a replacement and took the problem one back with him. There was never any hesitation or questions about it being returned, only an apology for the inconvenience. Not only is this robot magnificent, knowing that if any thing does go wrong we are in good hands with the product knowledge and customer care shown by Mary Keep up the good work Sharryn DD
We have had our robot for about a year now, we have four cats that have all adapted without a problem. We had an issue with our robot after a few months. Despite all of Mary’s excellent knowledge it just didn’t want to work. We needed to send the robot back for repair or replacement which scared me. I didn’t want to be without it. Turns out I didn’t have to. Within a couple of days a courier was here with a replacement and took the problem one back with him. There was never any hesitation or questions about it being returned, only an apology for the inconvenience. Not only is this robot magnificent, knowing that if any thing does go wrong we are in good hands with the product knowledge and customer care shown by Mary Keep up the good work Sharryn DD
I was a bit disbelieving when I bought this unit but needed to try something to help my Asthma. So after getting it delivered (very quickly I might add), within an hour my little Russian Blue had started to inspect it. By time another hour had gone by she had used it an was after that hooked. Got to say I live it. Yes its expensive but it takes away a lot of messing around an the room is cleaning with it. VERY HAPPY!! Would and have recommended it to everyone I know with cats.
CatEvolution are professional, lovely to deal with. The litter robot is AMAZING!!! I have 2 persian cats at home, I cant stand cleaning the standard trays every day, but with the litter robot, SO CLEAN and EASY, no dealings with poop anymore! I empty the tray maybe once a week, clean the robot once every 2-3 months. Everyone is happy
Thank you Mary for your stellar customer service with my recent repair issue! Much to my horror (and the horror of my two little feline babies) my indispensable Litter Robot III developed a sensor problem last week. Despite having purchased my unit overseas before they were available in Australia, Mary not only solved the problem quickly and painlessly, but also ensured that the part was covered under warranty!! She sent through detailed instructions on how to make the repair ourselves, and we replaced the part with a few minutes work. Absolutely the best customer service you could ever ask for, and within less than a week, we were all back up and running again, and the unit is making our litter lives a pleasure once again!! Thank s again Mary and all the team at Cat Evolution - I cant speak highly enough of you or the Litter Robot III!
We have been loving our Litter Robot for the last 6 months (in QLD). It has made life easy (cleans itself, we don't have to touch litter daily, does not smell) and the cats have no problems using it at all. However, when it developed a fault, we were so so disappointed. I immediately contacted Mary (via the email on website) even though it was a Sunday. We gave her a thorough account with photos of the problem. I hadn't expected anything to happen for a few weeks (as one usually expects these days) and was dejectedly getting ready to go back to the old tray method. Well, I was very wrong! Mary responded on the Sunday and by that Tuesday (2 days later), we had received a replacement Litter Robot- brand new and in working order (from WA). The speed was incredible and we were not inconvenienced at all. Mary made it so easy. We packaged up the old one and the Catevolution courier collected it later that week. I am absolutely amazed and congratulatory on such a speedy, efficient and effective service. The Litter Robot may initially seem to some as if it is a steep investment, however, it is so well supported by Mary and the team at Catevolution that I would consider it very low risk. Not only that, but, it pays for itself easily by how luxurious it is not to be grovelling in the litter tray a couple of times a day. It is an awesome machine backed up by absolutely excellent service and it is so nice to be 'back on automatic' again. Thank you!
I am so happy that I made the investment in this machine a busy lifestyle and two cats in the house the Litter Robot has made life so much easier
Hey there. Thanks for emailing to check. We installed the new sensor a couple of days ago and I've just been monitoring the litter robot to see if its back to normal. And good news! Its now back to normal and sensing both of my cats. We are very happy. Thanks so much for your help. You have been very supportive as well as solve our issue very quickly. We are very pleased with your service.
We have had our litter robot for a month now and absolutely love it . We had a little issue with the shield at the start and Mary was so helpful and replaced it very quickly So nice to have such great fast customer service before and after you buy a product We have 2 Sphynx who use a lot of litter lol but not anymore this has saved so much money on litter & time no more spending ages cleaning out litter trays it's wonderful It's seems like a lot of money but it's so worth it We love it
Thanks so much Cat Evolution for chasing up the litter that went missing (courier service issue - nothing to do with Cat Evolution) - everything has now arrived safely and we couldn't be happier with the great level of personal service - unusual to find nowadays, as well as the products. I would definitely recommend this product and your company to other cat lovers worried about leaving multiple cats unsupervised for a short while. Thanks for working so hard to provide great products and personal services that allow us to spend time enjoying our cats.
We made the race decision to invest in one of these and it arrived a few days after we ordered it (which is never the case when you live in Darwin). Our 2 largest boys took to it straight away and we very intrigued with the fact that it moved. The smallest and youngest boy took a little longer to feel comfortable with it, but now there's no looking back for us... With our old litter in the robot we noticed that there was a fair bit of residue left in the barrel, but the premium litter works so well, that there is basically nothing left after a clean cycle. There is also no odour and it has made having 3 cats so much less of a chore... I would highly recommend both of these products.
Absolute fantastic product, no more bending 3 times a day to pick up litter, no more smelly rooms, no more frequent dirty work. Both rag doll cats love it, adopt it in a very short time. My only suggestion is to use premium litter with the robot for best result. Lastly, excellent customer support.
It arrived today, I must say I was concerned I'm buying such an expensive unit for litter but this email reassured me that I had made the right decision not only have I received a premium product but it arrived within 3 days within purchase plus the service provided with this email was above and beyond. In a word of faceless transactions you have made this a very positive experience thank you. Hopefully the unit prevents my fussy cat going to the toilet everywhere but the litter tray and I get to have a world of easy clean up too. Thanks again, really impressed
What a winner!!!! Nick named by friends the R2-D-Poo is awesome. We have two ragdolls that are indoor cats and the litter tray is in the laundry which is the back door entry. After a day at work or been out and when you open the door the smell was pretty nasty especially in warm weather. Not anymore!!!! Our cats took no time in using it both jumped in on the first day at home. Well worth spending the $$$ to get a great efficient product.
I purchased the Litter Robot in hopes that it would ease the litter duties of my 3 rescued kitties, and at first though there was hesitation i thought it was going to work. Unfortunately, we got close to the 90 day trial and it was clear that their personal choices was that of their previous litter and position. I contacted Mary and she was the standard of customer service that one hopes for, very accommodating and understanding, and helpful in the returns process. I had not used a courier service before, but once i found one that took this size package, they came and picked it up, easy. Refund was given after arrival back at their warehouse. I wish my cats had taken to it, but that i could get a refund is what made this great product stand out.
Everything as described!Very happy customers. Thank you for distributing this in Australia. Amazing customer service! Thank you Mary! Happy holidays from our cat family
Mary,thank you.You have been amazingly accessible and helpful.Much appreciated.
I had a slight issue with my Litter Robot not cycling after my cat exited the unit, and after every cycle, it would indicate that the drawer was full. I contacted Mary who responded almost immediately and provided a few helpful hints to try fix the problem. In the end, after having the unit unplugged for roughly one hour, then pressing the reset button seemed to solve the problem, I haven't had a problem since. Great product and even better customer service!
Mary was a delight to deal with. She was extremely helpful with setup of the robot. Great product too!!
We have five cats so cleaning up litter is big part of our day. We ordered two litter robots with steps and are amazed at how good they are. Our cats took just 4 days to start using them regularly and they LOVE to watch them rotate. The cat litter on this site is perfect for the machine and our cats prefer it over the old one. The litter robot has a wonderful blue night light so the cats can see what they are doing. We are now recommending them to everyone we know with a cat. Yes they are expensive at first but they are well worth it. We have more time to play with them instead of cleaning up! And the saleswoman is very helpful and goes out of her way to help you.
No more bending, no more scooping, no more odour---just an amazing product that not only does all the work for me, but also keeps our Russian Blue entertained when it rotates. I've tried several cat litter systems, both automatic and manual, and this is without a doubt the outright winner! The initial cost is very quickly offset by the regular savings on cat litter, and the back-up service is exceptional. I highly recommend this product and feel very fortunate that we now have an Australian distributor who offers free shipping.
The litter robot is doing well. Two of my three cats were scared of it at first, but they all seem to be using it now. Also I received the wifi upgrade kit and have installed it without any worries.
The litter robot is doing well. Two of my three cats were scared of it at first, but they all seem to be using it now. Also I received the wifi upgrade kit and have installed it without any worries.
Mary and Ken are rockstars. My 3 cats took to the litter robot first day. Hate regular litter bins now. Had small issue with unit. Mary and Ken went beyond to help. Cats are happy with unit and Mary and Ken provide customer service to nth degree. The 5 of us can't thank you enough. We will be back for more definitely
I was a little sceptical at first with the price and wondered was it really worth it, Well yes its the best device we have purchased in a long time we have had ours for only a couple of months now and absolutely love it and so do our two cats, They both adapted to it with in two days and now have a clean litter tray every time. The unit works just like they say and comes complete ready to go out of a really big box, and saves heaps of money on cat litter. I would highly recommend this device even if I only had one cat I would still purchase it. The unit makes life so much easier for busy cat owners and so much better for your cats, expensive but fantastic !
I brought the litter robot about a year ago now. I was hesitant at the initial cost, but must say I have not regretted that cost once since. Money well spent, it is fantastic. I love cats, but I can’t stand the smell of cat poo. The litter robot reduces the smell to almost nothing. Staff at cat evolution are always extremely helpful. And a year on and my litter robot is still working perfectly.
Another wonderful product is the Premium Clumping litter. At first I was a little sceptical due to the price, but after using it for the first time I was sold! It has no dust at all, well none that I noticed. It is extremely quick to absorb, and is truly unscented. I was using different litter that I thought was okay, but realised how truly dusty it was compared to cat evolutions product. So now I can't go back to the old one.
I purchased the litter-robot connect about a month ago and am absolutely in love!! Firstly, the customer service from Mary was some of the best I have received. She was so helpful with all the questions I had before purchasing and then during set-up and transition, and some trouble shooting I had. Mary always added extra advice and suggestions along the way to make the whole transition from litter trays to the robot stress free. I have 2x British Shorthair kitties, one is an adult and 9kg, and the other still a kitten but already almost 5kg. I was initially a bit nervous they wouldn't like the smaller space, as I had the largest jumbo hooded ones you could buy, it was like a private sand pit to them, but thankfully they happily transitioned after a few nervous inspections and sniffs, after 2 weeks they were both more than happy with the new loo. One of the best things bout the robot is not having to bend down to scoop morning and night, I just wait for the robot to tell me to empty the tray and its done in a couple of minutes. There is absolutely no smell, and I just love it! I particularly love the nice Grey colour too. It looks very classy. You won't be disappointed in buying a litter robot for your cats, it is truly an amazing product, and comes with some of the best customer service you could ever ask for.
I purchased the litter-robot connect about a month ago and am absolutely in love!! Firstly, the customer service from Mary was some of the best I have received. She was so helpful with all the questions I had before purchasing and then during set-up and transition, and some trouble shooting I had. Mary always added extra advice and suggestions along the way to make the whole transition from litter trays to the robot stress free. I have 2x British Shorthair kitties, one is an adult and 9kg, and the other still a kitten but already almost 5kg. I was initially a bit nervous they wouldn't like the smaller space, as I had the largest jumbo hooded ones you could buy, it was like a private sand pit to them, but thankfully they happily transitioned after a few nervous inspections and sniffs, after 2 weeks they were both more than happy with the new loo. One of the best things bout the robot is not having to bend down to scoop morning and night, I just wait for the robot to tell me to empty the tray and its done in a couple of minutes. There is absolutely no smell, and I just love it! I particularly love the nice Grey colour too. It looks very classy. Another wonderful product is the Premium Clumping litter. At first I was a little sceptical due to the price, but after using it for the first time I was sold! It has no dust at all, well none that I noticed. It is extremely quick to absorb, and is truly unscented. I was using different litter that I thought was okay, but realised how truly dusty it was compared to cat evolutions product. So now I can't go back to the old one. You won't be disappointed in buying a litter robot for your cats, it is truly an amazing product, and comes with some of the best customer service you could ever ask for.
The new Cat litter robot is fantastic! its working great so far :) No need for scooping and hardly any mess, Keeps the area clean!
Love my litter robot cat evolution has been so helpful, she answers my question/emails really fast. It's been such a long time since I have seen that kind of excellent customer service.
Cats can scratch through the rubber so that was a downright lie. REPLY Dear Krysta, thank you for the review, and sorry to hear you have had an issue. The liner is generally covered by warranty, as rated for Maine Coons, so would you mind emailing with contact details to sales@catevolution.com.au providing your purchase details and photos of the damage so I can review for you? I look forward to your email and getting your issue resolved
Awesome support Thanks so much
Best thing ever !!! We have 2 and l also purchased one for my parents
Worth every cent I have 6 inside cats and it handles them with ease couldn't live without it absolute life changer
Thanks Mary for quick response, both written and by phone. Your after sale service , commitment response is second to none. I give a 5 STAR PLUS rating. All the best to you regards Ray
We are very happy with this excellent easy job, less work Before was smell, litter thrown away every day. Now no worry, when the flash light ready, just throw. Best job... worth it :-)
Thank you, for all your wonderful support and speedy postage. The motor arrived today and I have installed it. It is up and running again. Oh how I have missed it. ???? It was very easy to do.
I’ve already rated the robot as amazing; had it nearly a year. It wasn’t until we had a fault that we really saw the benefit of it and how we’d become very reliant on it! The repair service offered was excellent. We did follow instructions from Mary to try and fix it ourselves, however didn’t work. Mary sent us a replacement base which was received in 48 hours and all back up and running again. Thank you again Mary for your help!
I thought I would send a photo of my cats when the Litter Robot arrived. As you can see they were both very interested in it and used it straight away. This product is awesome and it has made life so much easier. They both like to stick their heads in and watch the cleaning cycle. They both love it.
I am not sure how cat owners (hang on cats own us!) can do without the LR. I purchased my LR to arrive a few days before I picked up my kittens. I purchased it based on all the excellent recommendations on this page. A few hundred people can’t be wrong! We had it in “manual mode” until they hit the recommended weight to activate the LR. Even in manual mode it was easier to manage than multiple kitty litter trays. After swapping over to auto mode I had a slight hiccup. I rang Mary and the problem was resolved quickly and efficiently. Have to say Mary provides the best customer service ever. I personally think it is value for money and will not hesitate to replace it when the time comes. The video have been helpful and even doing a deep clean is not hard or time consuming.
Beyond amazing customer service!! Absolutely best customer service I have ever experienced! I had an issue with the motor in my base and Mary sent out a replacement base asap. Mary you were an absolute lifesaver so close to Christmas. Thank you so much for resolving my issue so promptly. I picked up the replacement base Christmas Eve so I could spend Christmas day relaxing and not scooping!
Cats are loving it, we are too. Expensive, but worthwhile product. Incredibly satisfied so far.