Cat Evolution is one company I can deal with and not have a headache with! Which is very rare these days.

I’m wanting to say a HUGE Thank You for your brilliant customer service. I had so many questions before I purchased and all were answered promptly. My order arrived in record time and extremely well packed. My two Ragdolls love this machine. The minute it arrived they were in it. They now run to it when they hear it going so they can watch it going around ???? Thanks for everything x

Hi Mary. Thanks again for helping me today. You have been so kind helping us buy a cat robot but also after when we have had questions. Your care for your customers is so lovely and refreshing.

Your service is the second to none amazing and it's an absolute pleasure dealing with you every time.

We love our Litter-Robot and highly recommend it to anyone with cats. We had a problem with the cycle not functioning properly, and Mary from CatEvolution was absolutely fantastic in helping us resolve the issue, and it is now functioning perfectly. The ongoing customer care and support is excellent. We cannot recommend CatEvolution enough

Thank you for all your help your customer service has been second to none

A week ago I finally invested in a Litter Robot... I feel like one of those snake oil salesman .... OMG it’s seriously life changing, with 4 cats, one being a big 9kg Bengal boy, I was cautious, thinking there may not be enough room for his size, trust me, he and his mates could have a party in there. Being time poor with running my own business, & a broken wrist since before Xmas (that was the deal breaker!) & me being the family pooper scooper, I agonized over justifying the cost, let me say, it’s been worth every bit of it, sanity saved, not scooping out poop twice a day on knees using the only good hand I’ve got, it’s been a godsend. A huge Thankyou to a friend for traveling before me & pretesting litters etc, it’s one of the best labour saving decisions I’ve possibly ever made. Litter Robot you rock. Did I mention it has a soft night light ????? & within two minutes of putting it in the space where the litter tray was, Babou the Bengal used it, within an hour all of them had used it just by showing them it was there. Cant speak Highly enough about this product, do your yourself a favour, don't wait too long, I should have bought one 18 Months ago, now saving for a second one

After having our kitten for a week I was already over scooping poop. Especially as he would seem to do one just as I was about to leave the house or in the middle of while I was cooking. After speaking to the breeder and reading so many positive reviews we decided to take the plunge. Our kitten took to it straight away with no issues what so ever. We had a little teething issue which was after a few days there was quite an odour coming from the machine. As it turned out it was the kind of litter we were using. I ordered the Cat Evolution Litter which is AMAZING! After giving the machine a good clean and starting from scratch with the new litter it has been odour free and I only have to empty once a week. This machine is worth its weight in gold. So easy to use, empty and clean. Heaps of great tutorials on youtube for tips on cleaning etc. I would highly recommend this product and the Cat Evolution Litter. I could never go back to a tray and scooping. Also thank you to Mary from Cat Evolution, her customer care is excellent!

Thank you Mary for helping me out on a Sunday and promptly resolving my problem (a faulty part replaced as part of the warranty). I am extremely grateful as it would have been very difficult for me to find time to sort out the issue during weekdays due to a demanding job. You don't see customer service like this anymore. Thanks again!

I bought the Litter Robot in 2017, as I was downgrading from a three-bedroom house in the country, to a 50sqm flat in the middle of the city. At that time we had three cats! And the oldest - Bunbury our big old man British Blue - suffered from advanced kidney disease (so lots of weeing. Lots.) A lot of research was done before committing to the Litter Robot, and while I had read through the FAQs and so was aware of potential concerns with large urine deposits, ultimately I decided it was the best option for our new life. And it was the perfect choice! The cats became accustomed to it within a week or so (transitioning from standard trays); the Robot could more than cope with Bunbury's toilet and the three cats - who would normally demand a tray each - all shared without a problem. This past Christmas, nearly two years later, our unit malfunctioned. The service from Mary at Cat Evolution has been wonderful. The problem was easily identified, and I was very happy to do the repair myself. Mary sent the parts, I followed the instructions, and hey presto - peace has been restored in the flat! I am very happy to recommend the Litter Robot to any feline family, it is such a civilised solution for a cat's toilette! che ers, Sandra, Cordelia, and Evie (vale Bunbury).

Another wonderful product is the Premium Clumping litter. At first I was a little sceptical due to the price, but after using it for the first time I was sold! It has no dust at all, well none that I noticed. It is extremely quick to absorb, and is truly unscented. I was using different litter that I thought was okay, but realised how truly dusty it was compared to cat evolutions product. So now I can't go back to the old one.

I purchased the litter-robot connect about a month ago and am absolutely in love!! Firstly, the customer service from Mary was some of the best I have received. She was so helpful with all the questions I had before purchasing and then during set-up and transition, and some trouble shooting I had. Mary always added extra advice and suggestions along the way to make the whole transition from litter trays to the robot stress free. I have 2x British Shorthair kitties, one is an adult and 9kg, and the other still a kitten but already almost 5kg. I was initially a bit nervous they wouldn't like the smaller space, as I had the largest jumbo hooded ones you could buy, it was like a private sand pit to them, but thankfully they happily transitioned after a few nervous inspections and sniffs, after 2 weeks they were both more than happy with the new loo. One of the best things bout the robot is not having to bend down to scoop morning and night, I just wait for the robot to tell me to empty the tray and its done in a couple of minutes. There is absolutely no smell, and I just love it! I particularly love the nice Grey colour too. It looks very classy. You won't be disappointed in buying a litter robot for your cats, it is truly an amazing product, and comes with some of the best customer service you could ever ask for.

I purchased the litter-robot connect about a month ago and am absolutely in love!! Firstly, the customer service from Mary was some of the best I have received. She was so helpful with all the questions I had before purchasing and then during set-up and transition, and some trouble shooting I had. Mary always added extra advice and suggestions along the way to make the whole transition from litter trays to the robot stress free. I have 2x British Shorthair kitties, one is an adult and 9kg, and the other still a kitten but already almost 5kg. I was initially a bit nervous they wouldn't like the smaller space, as I had the largest jumbo hooded ones you could buy, it was like a private sand pit to them, but thankfully they happily transitioned after a few nervous inspections and sniffs, after 2 weeks they were both more than happy with the new loo. One of the best things bout the robot is not having to bend down to scoop morning and night, I just wait for the robot to tell me to empty the tray and its done in a couple of minutes. There is absolutely no smell, and I just love it! I particularly love the nice Grey colour too. It looks very classy. Another wonderful product is the Premium Clumping litter. At first I was a little sceptical due to the price, but after using it for the first time I was sold! It has no dust at all, well none that I noticed. It is extremely quick to absorb, and is truly unscented. I was using different litter that I thought was okay, but realised how truly dusty it was compared to cat evolutions product. So now I can't go back to the old one. You won't be disappointed in buying a litter robot for your cats, it is truly an amazing product, and comes with some of the best customer service you could ever ask for.

The new Cat litter robot is fantastic! its working great so far :) No need for scooping and hardly any mess, Keeps the area clean!

Love my litter robot cat evolution has been so helpful, she answers my question/emails really fast. It's been such a long time since I have seen that kind of excellent customer service.

Cats can scratch through the rubber so that was a downright lie. REPLY Dear Krysta, thank you for the review, and sorry to hear you have had an issue. The liner is generally covered by warranty, as rated for Maine Coons, so would you mind emailing with contact details to sales@catevolution.com.au providing your purchase details and photos of the damage so I can review for you? I look forward to your email and getting your issue resolved

Awesome support Thanks so much

Best thing ever !!! We have 2 and l also purchased one for my parents

Worth every cent I have 6 inside cats and it handles them with ease couldn't live without it absolute life changer

Thanks Mary for quick response, both written and by phone. Your after sale service , commitment & response is second to none. I give a 5 STAR PLUS rating. All the best to you regards Ray