How exciting - you have taken the step towards Automatic Litter-Robot Lifestyle, with no more scooping!
We receive your order, and process it for the warehouse, who work hard to get packing underway. A tracking email will be sent out within 24-48 hours (working days). Generally, you should have your Litter-Robot delivered within 2-7 working days, depending on your location, and you can enjoy the exciting unpack, set up and introduction to your kitty cats for a new lifestyle without scooping!
First Steps
To help you transition quickly, a couple of quick tips to start planning:
· Unpack: With your cats around so they can poke and sniff - Our product tester, Shadow, was very interested in the new item in the home. We unpacked in the lounge where he usually plays and set it up with no litter and not plugged in so he had some time to wander around and investigate. We also did the first cycle (without litter) before moving it, so he could watch.
· Location: If possible, put it where the litter tray was, and move the litter tray nearby until changed over. We stopped scooping the old litter tray on day 2, and by day 4, Shadow was transitioned after we removed the old (uncleaned) tray. This will vary cat to cat of course, with some cats needing a more gradual introduction. As you know your cat/s, introduce different things slowly to suit, knowing most cats don’t like changes and take some time to adapt.
· Litter: Use the litter your cat is used to, remembering it needs to be clumping. If your cat is not currently using clumping litter, you will need to transition this as well. Note also rice, wood and paper based are generally too light for the Robot to operate properly. Clay based clumping litter works best. Fill to just under the fill line in the globe liner, as less is better than more (it will cycle the extra away on first turning on).
· Leave it off to start with: so your cat can check it out with nothing changing. You can manually cycle when ready or if used. Shadow was very interested when the first cycle he saw occurred (he still checks it out!). If you have a kitten or cat that is lighter than 2.25 kg, you will need to manually cycle until your cat grows up, as while there is no maximum weight, the cat sensor does need a minimum to activate.
The Litter-Robot III Open Air will arrive already assembled. As you unbox it, you will find you need to remove packing material, manual, power unit and extra bag. If you don’t have the quick start guide enclosed, please refer to this link: https://catevolution.com.au/image/catalog/documents/Litter_Robot_Quick_Reference_Guide.pdf
It is simple to complete this process referring to the manual and quick start guide, but you may also wish to review the following information:
http://litterrobot.kayako.com/Knowledgebase/Article/View/56/18/assembling-the-litter-robot
or
https://www.youtube.com/watch?v=hFLNjnlqqzo&feature=em-subs_digest-vrecs
Transitioning your Cat
Wondering how to get your cat to change to the Litter Robot? You can find some helpful tips here.
Not Cycling?
As a few of our customers have noted they need to reset the cat sensor after putting in the litter, please review the quick reference guide that came in the box (its very helpful). If its not in the box, please check it out here: https://catevolution.com.au/image/catalog/documents/Litter_Robot_Quick_Reference_Guide.pdf
When the Litter Robot is on, and has litter added, and a solid blue light is showing, just push the RESET button once, to ensure the sensor is adjusted. This may help with initial cycling ;o)
If still having problems give us a call 1300 350 635, we are always happy to help.
Share your Experience
We would of course love feedback on your experiences with delivery, unboxing and progress on getting your cats introduced to the new litter box buddy. Feel free to post reviews on the website, facebook, Instagram, or email if you need any assistance. And pics and vids are great too!
On your way to a no more scooping lifestyle !!